Catherine Mueller
Hamilton,OH
Summary
Proven Customer Service Representative at Fifth Third Bank, adept in problem-solving and critical thinking, excelled in resolving customer complaints and managing high-stress situations, enhancing loyalty and repeat business. Demonstrated strong multitasking as a Server at Olive Garden, ensuring high service quality. Skilled in active listening and data entry, achieving efficient workflow and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
04.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Server
Olive Garden
02.1997 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Diploma -
Winton Woods High School
Cincinnati, OH06.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
Timeline
Customer Service Representative
Fifth Third Bank
04.2019 - Current
Server
Olive Garden
02.1997 - 03.2019
Diploma -
Winton Woods High School
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