Randall Roussin

I am a SME for two sectors under the Citibank Retail Business Banking umbrella:

Loan Closing Officer - responsibilities include:

• Managing the supporting documentation provided by the client and banker to ensure accuracy, including but not limited to professional licenses, a variety of insurances, articles of incorporation/organization for Corporations/LLC's/Partnerships, Beneficial Ownership Certificates, Trust documents, Secretary of State documentation, etc.
• Providing the supporting documentation to the Documentation Preparation team for them to use in order to create the loan package to provide to the banker and client.
• Working with title and escrow companies to provide Real Estate specific documentation including Appraisal Reports, Environmental reports, Title work, ALTA/Proforma policies, etc.
• Working with Outside Counsel Attorneys to provide real estate and loan documents in New York when the governing law is not applicable to Citibank internal documentation preparation systems.

Documentation Preparation - responsibilities include:

• Assuring the quality and accuracy of the documents provided by the Loan Closing Officer.
• Preparing loan documents for loan types - Relationship Ready Credit Agreements, Term loans (With and Without Draw Periods), Real Estate loans in states including but not limited to CA, NV, NJ, IL, and FL
• Working with title and escrow companies in order to execute loan documents for Real Estate loans
• Creating UCC Filings for businesses to ensure that Citibank holds first priority lien on said businesses in iLien via WoltersKluwer

• Ensure that my Geek Squad Precinct provided world-class professional experiences to our clients - tracked via NPS survey.
• Managed and motivated employees to be productive and engaged in the workplace - while maintaining a "Have fun while being the best" mentality.
• Provided sales training to agents in order to ensure that both the clients and companies needs are met simultaneously with every interaction.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolve any and all client issues, whether it be with a service or a product.
• Ensure that there is adequate coverage for the clients' needs via schedule management.
• Provide my agents the tools/knowledge necessary to provide the services we offer.

• Provided sales training at the basic, intermediate, and advanced levels in order to ensure that the clients, the business, and the associates were able to attain their needs and goals.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Provided sales training at the basic, intermediate, and advanced levels in order to ensure that the clients, the business, and the associates were able to attain their needs and goals.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Onboarded and trained new hires on all aspects of the kitchen stations.
• Ensure cleanliness and safety for the kitchen associates as well as the customers we were serving.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Handle both the opening and closing duties of the building including inspection of work, security of the building, and preparation for the day.