Randall Thompson
Lecompte,LA
Summary
Driven to excel, I leveraged sales leadership and team-building skills at Hixson Ford Toyota Leesville and Vaughn Ford Lincoln to surpass sales goals and elevate store rankings within the competitive Ford zone and region. Setting a strategic approach to sales coaching and profitability improvement led to record-breaking performance and a notable increase in customer satisfaction, showcasing my ability to drive business growth and develop high-performing teams.
Results-driven, proficient in Ford, Lincoln and Toyota products. Specialized in increasing sales and maximizing overall team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Sales Manager
Hixson Ford Toyota Leesville
04.2024 - 08.2024
- Coached sales associates in product knowledge, psychology of sales, and selling techniques, significantly increasing customer satisfaction ratings and profitability.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Set store records for gross and units sold all time. Elevated the store to the top 5 of Ford zone X multiple months and surpassed sales expectancy goals.
General Sales Manager
Vaughn Ford Lincoln
01.2023 - 04.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- As a smaller dealership, I worked as the GM over sales and service while also desking all the deals, hiring and training employees, and raising profitability for the store to the highest YOY percentage in the Company. With only 5 salespeople, we were able to remain atop the dealer group in sales gross month after month in competition with bigger volume stores such as Toyota, Chevrolet, and CDJR.
- Trained and guided team members to maintain high productivity and performance metrics.
Finance Manager
Vaughn Ford Lincoln
05.2020 - 01.2023
- Protected Dealer assets through compliance while maintaining profitability and a high PVR on products sold.
- All deals funded in a timely manner to ensure the least amount of money on the street as possible.
- Assisted the sales floor with TOs and closing customers.
- Maintained the highest PVR in the dealer group month over month.
- Assisted in sales training and holding salespeople accountable to goals.
Sales Associate
Vaughn Ford Lincoln
12.2016 - 05.2020
- Solved customer challenges by offering relevant products and services that met their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed a solid sales and follow up process to ensure customer retention and loyalty.
- Ford Employee Excellence Award in 2018 for a 100% Customer Service Rating.
- Maintained all Certifications required by the Manufacturer.
Sales Associate
Hixson Ford Lincoln
03.2013 - 12.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Psychology
LSUA
Alexandria, LAHigh School Diploma -
Georgetown High School
Georgetown05.2001
Skills
- Sales Coaching
- Marketing support
- Pipeline Maintenance
- Leadership and team building
- Goal Setting
- Competitive Analysis
- Team Development
- Policy Enforcement
- Employee Motivation
- Sales Leadership
- Profitability improvement
- Sales operations
Certification
- Ford Master Certified Sales Manager, Finance Manager, and Sales Consultant.
- Lincoln Certified Sales Manager
- Toyota Smartpath
Timeline
General Sales Manager
Hixson Ford Toyota Leesville
04.2024 - 08.2024
General Sales Manager
Vaughn Ford Lincoln
01.2023 - 04.2024
Finance Manager
Vaughn Ford Lincoln
05.2020 - 01.2023
Sales Associate
Vaughn Ford Lincoln
12.2016 - 05.2020
Sales Associate
Hixson Ford Lincoln
03.2013 - 12.2016
No Degree - Psychology
LSUA
High School Diploma -
Georgetown High School
- Ford Master Certified Sales Manager, Finance Manager, and Sales Consultant.
- Lincoln Certified Sales Manager
- Toyota Smartpath
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