Randee Young
Duvall,WA
Summary
Seeking a professional, long-term position to create a safe, empowering, uplifting, and inspiring environment. Dedicated to fostering growth and facilitating positive experiences. Committed to utilizing skills and expertise to make a meaningful impact in the lives of those served. Passionate about providing a supportive outlet that encourages personal and professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Consultant
Destinations Lynnwood
04.2022 - Current
- Executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.
- Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.
- Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property-specific marketing plans, drives, and special programs.
- Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
- Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
- Documents all follow up and prospect status during the lifecycle of the sales process.
- Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges them by name if possible.
- Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts as necessary to drive traffic to community and generate viable referral sources and new business leads.
Lifestyle Coordinator
Destinations Lynnwood
08.2021 - 04.2022
- Created and coordinated social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention.
- Played an integral part in the sales process by working closely with the Community Manager and Sales Consultant/s. Assisted in whatever was necessary to make the selling process more effective and the move in process more efficient.
- Assisted with all aspects of sales and marketing for the community.
- Contributed to the success of the community sales team’s achievement of year end budgeted occupancy, revenue, and resident retention goals.
- Created and produced the monthly calendar with activities and events, newsletters and fliers for the community as needed.
- Interacted with all residents and acknowledged them by name when possible.
- Created partnerships with local vendors, businesses and organizations to enhance community events.
Guest Services Manager
Fairwinds Redmond Retirement Community
01.2018 - 08.2021
- Participates with the management team in developing plans for hospitality services including a) service offerings, b) budget, c) customer communication, d) input for program development
- Works with the corporate office, develops a) policies and procedures, b) internal and external marketing plans, c) training, and d) other tools as necessary
- Develops strategic networking and alliances with appropriate business partners and vendors
- Successfully advertises Fairwinds Redmond and its hospitality services involving community and corporate office
- Creates and implements Community Outreach Programs for residents, prospective customers, and the greater community
- Collaborates with other Leisure Care-managed communities and Leisure Care partners promoting value-added programs and services
- Demonstrated knowledge of and complies with federal/state regulations as they apply to the retirement community
- Interacts in a positive, empathetic manner with seniors, their families, referral sources, and the community at large
Program Supervisor
Fairwinds-Redmond Retirement Community
01.2007 - 01.2018
- Created, organized, budgeted for, and executed meaningful and engaging activities for over 160 active seniors, keeping the 6 wellness points in mind in order to enhance their lives; included holiday and special events, arranging transportation for outings, hiring entertainment and guest speakers, intergenerational programming with area youth, and engaging staff in activities
- Oversaw all risk management issues
- Collaborated with team members to ensure all departments were informed of events
- Created monthly activity calendar, flyers and other publications, including Community Facebook Page, in-house Digital signage and Emma Emails sent to family members to keep them engaged and aware
- Certified Laughter Yoga Teacher
Program Director - TR
Outdoors for All Foundation
01.2000 - 01.2007
- Directed and delivered all aspects of year-round outdoor adaptive recreation programs, including skiing, hiking, cycling and paddling, for thousands of children and adults with various disabilities
- Created comprehensive task timelines for all programs
- Fostered relationships with medical consultants knowledgeable about various disabilities to ensure Outdoors for All staff and volunteers remained progressive and up-to-date on working with individuals with disabilities and their families
- Formed relationships with managers and employees of partner referral sources and community partners including hospitals, ski areas, parks and recreation departments and vendors
- Supervised program delivery and training of over 600 volunteers, including interns, who provided supplemental staffing for programs
- Developed Therapeutic Recreation Internship program, which provided education and advanced experiential learning opportunities
- Provided instruction and hands-on assistance in various adaptive outdoor recreational programs to program participants with various disabilities
- Oversaw all risk management issues related to programs to ensure that safety remained the primary goal
Education
Associates of Arts - Recreation Major
Bellevue Community College
Bellevue, WA01.1996
Bachelor of Arts - Therapeutic Recreation Major
Eastern Washington University
Cheney, WA01.1998
Skills
- Ensures Accountability – Holds self and others accountable to meet commitments
- Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
- Communicates Effectively
- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions
- Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
- Being Resilient – Rebounds from setbacks and adversity when facing difficult situations
- Resourcefulness – Secures and deploys resources effectively and efficient
- Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations
- Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity
Accomplishments
Professionalism Core Value Award 2024
Luminary Award Winner 2024
RISE Mentor
Outreach Taskforce Member and Presenter
Memberships Awards
- American Therapeutic Recreation Association (ATRA), 1996-present
- Washington State Therapeutic Recreation Association (WSTRA), 2000-2013, Board of Directors – West Side Representative, Responsible for creating and coordinating education opportunities for members and students. Planned 2007 - 2013 Annual Conferences.
- Leisure Care Outstanding Activities Department Awards, 2016, 2017, 2018
Certification
- Certified Laughter Yoga Leader, 2015
- Certified Laughter Yoga Teacher, 2017
- First Aid & CPR
Career Aspiration
To acquire and develop a professional, long-term position where I can provide a safe, empowering, uplifting and inspiring outlet to others.
Professionalism Core Value Award 2024
This Core Value describes someone who is positive, dignified, and businesslike at all times through their appearances, behaviors and interactions with others.
Timeline
Sales Consultant
Destinations Lynnwood
04.2022 - Current
Lifestyle Coordinator
Destinations Lynnwood
08.2021 - 04.2022
Guest Services Manager
Fairwinds Redmond Retirement Community
01.2018 - 08.2021
Program Supervisor
Fairwinds-Redmond Retirement Community
01.2007 - 01.2018
Program Director - TR
Outdoors for All Foundation
01.2000 - 01.2007
Bachelor of Arts - Therapeutic Recreation Major
Eastern Washington University
Associates of Arts - Recreation Major
Bellevue Community College
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