Randell Griffin
Foley,AL
Summary
Professional in financial operations with extensive experience in managing accounts receivable and billing processes. Skilled in resolving invoice discrepancies, streamlining payment procedures, and utilizing accounting software. Strong focus on teamwork and achieving results, adaptable to changing needs, and known for reliability, precision and being extremely detail-oriented.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Accounts Receivable and Billing Clerk
Beebe's Pest & Termite Control
09.2023 - Current
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Contributed to accurate forecasting by providing timely information on expected cash inflows from customers'' payments.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Streamlined payment processing by implementing effective electronic billing systems.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Safeguarded company assets through vigilant monitoring of credit limits, ensuring prompt escalation of potential issues to management for review and action if needed.
- Boosted team efficiency through collaboration with colleagues to identify areas for process improvement in the accounts receivable department.
- Enhanced cash flow by efficiently processing and managing accounts receivable.
- Enhanced decision-making capabilities within the organization by producing comprehensive analyses of overdue accounts for management review.
- Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
- Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
- Expedited month-end closing activities by efficiently completing assigned tasks related to account reconciliation, adjustments, and write-offs as necessary.
- Increased accuracy in financial reports by diligently reconciling accounts on a monthly basis.
- Contributed to the resolution of delinquent accounts by working closely with the collections team, providing necessary documentation, and participating in negotiations as needed.
- Ensured compliance with financial regulations by staying updated on industry standards and company policies.
- Strengthened internal controls by assisting in the development and implementation of accounting procedures related to accounts receivable and billing processes.
- Developed strong relationships with clients through professional communication, fostering trust in the company''s ability to manage their account needs effectively.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Encoded and canceled checks using bank machines.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
Secretary
Beebe's Pest & Termite Control
09.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Improved document management with introduction of new digital archiving system.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Improved office workflow by redesigning document submission process.
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Footwear Team Lead
Under Armour
03.2020 - 09.2023
- Mentored new employees on company policies, procedures, and best practices for superior job performance.
- Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
- Monitored industry trends to stay informed on emerging products, styles, materials in order to better serve customers.
- Enhanced visual merchandising standards by creating eye-catching displays and ensuring proper product placement.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Implemented loss prevention measures by supervising fitting rooms closely and maintaining awareness of suspicious behavior within the store.
- Achieved higher customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales performance through consistent upselling and cross-selling strategies.
- Collaborated with other departments for seamless coordination during promotional events and seasonal changes in merchandise.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Streamlined inventory management by conducting regular audits and implementing efficient organization techniques.
- Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
- Assisted management in developing sales goals and strategies for the footwear department to maximize revenue potential.
- Handled complex customer complaints or inquiries professionally while involving upper management when necessary to reach resolutions quickly.
- Organized training sessions for staff members on latest product releases or updates from top brands in the footwear industry.
- Participated actively in store-wide meetings to share insights into footwear sales performance metrics as well as suggest ideas for boosting overall profitability.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
- Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
- Pitchedin occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Assembled promotional displays to increase brand awareness and attract customers.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
Orange Beach, AL01-2029
Skills
- Payment tracking
- Microsoft Excel
- Invoice processing
- General ledger
- Accounting software
- Billing adjustments
- Month-end closing
- Confidentiality
- Customer service support
- Financial records and reporting
- Investigative research
- Financial reporting
- Process improvements
- Invoicing proficiency
- Bookkeeping
- Financial software
- Information gathering and analysis
- Cross-functional team collaboration
- Data entry and management
- Point-of-sale system
- Accounts receivable expertise
- Contract reviewing
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Professional communication
- Microsoft office
- Computer literacy
- Analytical thinking
Timeline
Accounts Receivable and Billing Clerk
Beebe's Pest & Termite Control
09.2023 - Current
Secretary
Beebe's Pest & Termite Control
09.2023 - Current
Footwear Team Lead
Under Armour
03.2020 - 09.2023
Bachelor of Science - Information Systems And Cyber Security
Columbia Southern University
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