Randi Compton
Customer Service Representative
Fabius,NY
Summary
Seasoned professional with a proven track record in customer service and conflict resolution, notably at TTEC. Excelled in de-escalating customer concerns and maintaining accurate records, showcasing strong problem-solving and Microsoft Office Suite proficiency. Demonstrated ability to foster positive relationships and improve customer satisfaction, underpinned by a commitment to punctuality and reliability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Ballston Spa, NY
02.2024 - 07.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
StarTek
Rochester, NY
06.2023 - 02.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed payments using various methods such as ACH, wire transfers, checks.
- Maintained accurate records of all payments received by the organization.
- Assisted customers with inquiries regarding their payment status or account balances.
PCA
Liberty Resources Home Choices
Cortland , NY
06.2021 - 10.2023
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Assistant Manager
Hollywood Video
Cortland , NY
02.2007 - 06.2018
- Created reports on sales trends, inventory levels, and financial data.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer inquiries regarding store policies and procedures.
Nanny
Cornwell Daycare
Fabius, NY
01.2005 - 02.2007
- Kept detailed records of each child's progress including meals eaten, naps taken.
- Adapted care and activities to meet the needs of children with special requirements.
- Provided assistance with homework assignments when needed.
- Developed positive relationships with each child by providing nurturing care.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ02-2017
High School Diploma -
Fabius Pompey Middle High School
Fabius, NY06-2004
Skills
- Account updating
- Scheduling
- Complaint resolution
- Report generation
- Shipping and receiving
- Conflict mediation
- Staff training
- Conflict resolution
- Sales expertise
- Research
- Call center operations
- Microsoft Office Suite
- Recordkeeping strengths
- Credit card payment processing
- Critical thinking
- Proofreading
- Live chat support
- Call center procedures
- Payment processing
- Problem resolution
- Appointment scheduling
- Customer service
- Punctuality and reliability
- Microsoft outlook
Affiliations
- Very organized
- Achieve my goals and more
- Communication
Certification
- Medical Records Certificate
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
TTEC
02.2024 - 07.2024
Customer Service Representative
StarTek
06.2023 - 02.2024
PCA
Liberty Resources Home Choices
06.2021 - 10.2023
Assistant Manager
Hollywood Video
02.2007 - 06.2018
Nanny
Cornwell Daycare
01.2005 - 02.2007
Bachelor of Science - Healthcare Administration
University of Phoenix
High School Diploma -
Fabius Pompey Middle High School
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