Executive Assistant
RANDI CONTI
Zirtual
Scranton,PA
1
Certification
17
years of professional experience
Summary
Administrative and Customer Service Professional with 10 years of experience delivering high-impact virtual assistance, business operations, and client support. Proven ability to manage complex tasks in fast-paced environments while maintaining accuracy, professionalism, and a positive customer experience. Skilled at juggling multiple priorities, solving problems creatively, and building lasting relationships that drive efficiency and client satisfaction.
Work History
Executive Assistant, Owner
11 Years 9 Months- Founder of a virtual assistant and operations support business helping entrepreneurs, nonprofits, and growing teams get organized and work with less overwhelm. I partner with clients to manage daily operations, build practical systems, and create structure that makes running a business feel easier instead of heavier.
- Provide executive and administrative support including calendar and inbox management, travel coordination, research, and data organization
- Design customized workflows and Notion systems to improve productivity and visibility
- Manage client onboarding, invoicing, scheduling, and day-to-day operations
- Use tools such as Notion, HoneyBook, Slack, and time tracking platforms to keep work clear and moving
- Specialize in supporting women-owned businesses and mission-driven organizations
- Recruit, onboard, and train team members with documented processes to ensure consistent service
Virtual Assistant
11 Years 9 Months- As a Zirtual Assistant, I provided comprehensive support to multiple clients, ensuring seamless operations and maintaining strong professional relationships.
- Client Relationship Management: Cultivated and maintained productive relationships with clients, ensuring consistent communication and exceptional service delivery.
- Training & Mentorship: Trained and mentored new Zirtual Assistants during their probationary periods, ensuring they met performance standards and successfully integrated into the team.
- Meeting Coordination: Organized and facilitated key business meetings between companies, coordinating schedules and preparing necessary materials.
- Presentation & Document Enhancement: Edited, formatted, and enhanced presentations and documents, ensuring they met high professional standards.
- Task & Deadline Management: Efficiently managed assignments and deadlines for up to five clients simultaneously, prioritizing tasks to meet client needs effectively.
- Communication with Leadership: Maintained excellent communication with upper management through multiple channels, ensuring alignment on goals and expectations.
Starbucks Barista
1 Year- Worked part-time, evening shifts and weekends, to close, while running a full-time business demonstrating resilience, time management, and a commitment to personal and career goals.
- Delivered high-quality customer service in a fast-paced environment, balancing speed, accuracy, and friendly interaction with every order.
- Handled multiple tasks simultaneously, including preparing beverages, processing transactions, and maintaining store cleanliness during peak hours.
- Consistently closed the store, completing end-of-day duties such as restocking, cleaning, and preparing the workspace for the morning crew.
- Collaborated with a diverse team to ensure smooth daily operations and consistently met service standards.
- Adapted quickly to changing priorities and high-volume periods, maintaining composure and professionalism under pressure.
Freelance Blogger & Web Developer
4 Years 11 Months- As a freelance blogger and web developer, I provided professional content creation and web management services to a diverse set of clients, ensuring high-quality deliverables and excellent customer satisfaction.
- Provided content creation, web development, and site management for diverse clients. Designed, customized, and maintained WordPress sites to ensure optimal performance and client satisfaction.
Education
Associate of Science - Business Administration
- B.S. Expected 2027
- Strong foundation in business operations, financial literacy, and organizational management
- Applied academic concepts directly to real-world client and internal operations through Off Your Desk Co.
- Developed practical skills in process documentation, project coordination, and efficiency optimization
- Strengthened analytical thinking and decision-making to support executives and growing teams
Skills
Project Management
Email & Calendar Management
Research & Data Entry
Bookkeeping & Finn. Tracking
Marketing & Media Comm.
Microsoft Suite
(Word
Excel
PowerPoint
Outlook)
Google Workspace
(Docs
Sheets
Slides
Gmail)
Adobe Suite
(Photoshop
Illustrator)
Project Management Tools:
Trello
Zoho
Pipedrive
Accounting Tools:
FreshBooks
QuickBooks
Expensify
Web Development:
WordPress
Squarespace
HTML
basic JavaScript & PHP
Typing Speed:
80 WPM
99% accuracy
Detail-Oriented:
Strong attention to detail and organization
Quick Learner:
Ability to adapt and learn new software and processes quickly
Websites
Certification
- Certificate in Media & Digital Communications
- Full Sail University | 2018
- Training in digital content, online communications, and platform-based media strategy
- Supports hands-on experience in digital marketing, social media, and online brand presence
References
- Shadé Knights, Former Coworker, Friend, (570) 880 - 8841
- Claudia Salazar, Former Employee (Contractor), claudia.notary15@gmail.com, (956) 521 - 4348
- Kabreya Baldwin, Former Employee (Contractor), kbaldwin826@gmail.com, (570) 535 - 9477
Timeline
Starbucks Barista
Starbucks
01.2018 - 01.2019
Executive Assistant, Owner
Off Your Desk Co.
01.2015 - Current
Virtual Assistant
Zirtual
01.2015 - Current
Freelance Blogger & Web Developer
Self-employed
03.2010 - 02.2015
University of the People
Associate of Science from Business Administration