Randi C. Willard
Johnstown
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Store Manager
RiteAid
04.2022 - Current
- Retail Manager for day to day operations, hiring, scheduling and vendor orders
Security Director
Allied Universal Security Services
10.2019 - 02.2022
- Managed a total of up to 15 officers for all day-to-day security and safety operations for a busy multi use mall
- Included but not limited to employee interaction, scheduling, vehicle and bicycle fleet program, assorted training from CPR, AED, First Aid, OC usage, personal protection, handcuff usage and fire extinguisher training
- Primary focus was customer service for the primary client, tenants, and the public
Key Holder/ Closer
Advanced Auto Parts
09.2019 - 10.2019
- Sales, inventory, stocking shelves, cleaning, standard closing procedures
Physical Security Manager
First Coast Security
San Francisco
02.2017 - 10.2018
- From the quality of the work completed in Ohio, requested by client to be brought into San Francisco, California area to perform the same
- Took over contract for same client within 20 days and assumed control with positive results, contract has then been expanded to Oregon and Virginia, because of the quality of the work I accomplished
Physical Security Manager
First Coast Security
Ohio
09.2015 - 02.2017
- Built a complete Security force from scratch, First Coast Security had no presence in the state of Ohio at the time
- Created all Post orders, schedules, Hired and Trained Officers
- Done within 3 months for a large client, also new to the area
Senior Officer (armed)
Battelle Memorial Institute
04.2004 - 09.2015
- Provide physical protection for staff members, guests, and assets of Battelle Memorial Institute
- Enforce rules, regulations, and policies
- Researched, developed, and operated a bicycle patrol division to extend the use of the Security budget
- Within 4 years, saved over $9,000 from the budget and expanded the bicycle patrol to 4 bicycles and verification from the Client to maintain and continue bicycle patrol
- Achieved 10 outstanding performance awards, 2 Officer of the Month awards, and Officer of the Quarter award
- Certified in the operation of CCTV, Honeywell, Lenel, Simplex, and Patriot Alarm systems
Education
Some College (No Degree) - OPOTA Certification
EASTLAND POLICE ACADEMY
Columbus, OHSome College (No Degree) - Security Administration
Ashworth College
Norcross, GASkills
- Inventory management
- Scheduling
- Visual merchandising
- Employee training
- Customer service
- Team building
- Payroll administration
- Loss prevention
- Risk assessment
Timeline
Store Manager
RiteAid
04.2022 - Current
Security Director
Allied Universal Security Services
10.2019 - 02.2022
Key Holder/ Closer
Advanced Auto Parts
09.2019 - 10.2019
Physical Security Manager
First Coast Security
02.2017 - 10.2018
Physical Security Manager
First Coast Security
09.2015 - 02.2017
Senior Officer (armed)
Battelle Memorial Institute
04.2004 - 09.2015
Some College (No Degree) - OPOTA Certification
EASTLAND POLICE ACADEMY
Some College (No Degree) - Security Administration
Ashworth College