Randi Elmore
Austin,TX
Summary
Detail-oriented Patient Services Coordinator with expertise in patient scheduling and electronic health records. Proven ability to enhance operational efficiency and ensure HIPAA compliance while maintaining exceptional customer relationships.
Overview
5
5
years of professional experience
Work History
Patient Services Coordinator
The Optometry Center for Vision Therapy
Austin, Texas
05.2023 - Current
- Managed patient scheduling for vision therapy appointments to optimize appointment availability and reduce wait times.
- Coordinated communication between patients and optometrists to ensure clear understanding of treatment plans and address patient inquiries.
- Assisted in training new staff on office procedures and software systems.
- Processed requests for medical records from healthcare providers and patients.
- Assisted in processing insurance applications and ensuring accurate documentation.
- Maintained organized electronic files for client records and insurance documents.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups to enhance patient engagement and continuity of care.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Coordinated the release of medical records to third parties upon request.
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated patient referrals to specialists and other healthcare services.
Server
Hopdoddy Burger Bar
Cedar Park, Texas
11.2022 - 05.2023
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Oversaw cash register operations and processed transactions efficiently, ensuring accurate financial reporting.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures and plating techniques, improving team readiness and service quality.
Barista
Starbucks
Leander, Texas
08.2021 - 11.2022
- Prepared high-quality coffee beverages according to customer preferences.
- Assisted customers with product selections and order customization.
- Engaged with customers to personalize their experience and foster loyalty.
- Managed morning rush of customers with calm, efficient service to ensure satisfaction.
- Collaborated with team members to streamline service during peak hours, improving customer flow.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on beverage preparation and customer service standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Supported highest standards of conduct and service to support company reputation.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Some College (No Degree) - Nursing
Austin Community College
Austin, TXSkills
- Patient scheduling
- Insurance processing
- Medical documentation
- Customer relationship management
- Attention to detail
- Coordination and multitasking
- Time management and organization
- Problem solving and adaptability
- Calm demeanor and professionalism
Timeline
Patient Services Coordinator
The Optometry Center for Vision Therapy
05.2023 - Current
Server
Hopdoddy Burger Bar
11.2022 - 05.2023
Barista
Starbucks
08.2021 - 11.2022
Some College (No Degree) - Nursing
Austin Community College