Summary
Overview
Work History
Education
Skills
Timeline
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Randi Hildebrandt

Colorado Springs,CO

Summary

Ambitious and customer-focused professional with a strong background in customer service, administration, and team management. Recently relocated to the Colorado Springs area and eager to embark on a new career opportunity, bringing strong organizational, communication, and problem-solving skills to a dynamic workplace.

Overview

12
12
years of professional experience

Work History

Assistant Manager

StorQuest Self Storage
09.2024 - Current
  • Manage the day-to-day operations of a busy storage facility, ensuring seamless customer service and efficient administrative processes.
  • Cultivate strong customer relationships, promptly addressing their needs and resolving any concerns.
  • Oversee and complete auction process, from initial preparation and posting advertisements to handling necessary paperwork and finalizing auction unit sales.
  • Consistently achieve monthly account receivables, rental, and insurance targets.

Manager/ Team Member

Skate City Arvada
01.2013 - Current
  • Supervised staff and daily operations in a fast-paced entertainment facility, ensuring exceptional customer service and efficiency.
  • Managed financial tasks, including cash handling, deposits, and payroll verification, maintaining accuracy and security.
  • Created and maintained staff schedules, monitored inventory, and swiftly resolved operational issues to optimize business performance.
  • Oversaw facility cleaning and closing procedures, ensuring a safe and well-maintained environment.
  • Enforced food safety protocols and best practices in food handling to meet health and safety regulations.
  • Provided outstanding customer service, addressing inquiries and resolving concerns to enhance the guest experience.

Caregiver

Family Employed
06.2023 - 09.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed all housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Relationship Advocate

Fidelity Investments
12.2022 - 06.2023
  • Managed customer calls of increasing complexity, resolving issues and providing tailored financial guidance.
  • Developed customer relationships within a culture of exceptional service.
  • Completed online training to obtain required licenses to enhance customer support.

Education

High School Diploma -

Columbine High School
Littleton, CO
05-2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving

Timeline

Assistant Manager

StorQuest Self Storage
09.2024 - Current

Caregiver

Family Employed
06.2023 - 09.2024

Customer Relationship Advocate

Fidelity Investments
12.2022 - 06.2023

Manager/ Team Member

Skate City Arvada
01.2013 - Current

High School Diploma -

Columbine High School

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Randi Hildebrandt