Randi Moore
Yarmouth Port,MA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in financial banking, personnel management and coaching techniques to lead team to success. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
The Cooperative Bank Of Cape Cod
01.2022 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Relationship Banker
The Cooperative Bank Of Cape Cod
11.2016 - 01.2022
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Education
Bachelor of Arts - English
Bridgewater State University
Bridgewater, MA05.2016
Skills
- Cash Handling
- Resource Management
- Policy Development and Implementation
- Compliance Standards
- Investigating Discrepancies
- Organization Skills
- Time Management Skills
- Basic MS Office Skills
Certification
- CNP - Certified Notary Public
Timeline
Assistant Branch Manager
The Cooperative Bank Of Cape Cod
01.2022 - Current
Relationship Banker
The Cooperative Bank Of Cape Cod
11.2016 - 01.2022
Bachelor of Arts - English
Bridgewater State University
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