Randi A. Purvis
Indianapolis
Summary
Experienced community relations and event manager with a proven track record of cultivating strong relationships both internally and externally to enhance customer engagement. Well-suited for this role, I have a successful history in managing large-scale events and developing customer engagement programs. I am known for my high customer engagement rates, strong community connections, and effective management of complex events.
Overview
13
13
years of professional experience
Work History
Account Manager 2
StarRez, Inc.
07.2021 - Current
- Increased sales revenue by identifying and pursuing new upsell opportunities.
- Developed and fostered diverse relationships with customers within the higher education housing and conference industry, exemplifying StarRez's initiative to be a trusted partner.
- Actively participated in networking events within the industry, expanding professional connections and fostering community engagement.
- Coordinated with product development teams to relay community feedback.
- Delivered targeted presentations for national industry events
- Assisted with executed internal and external events.
Associate Director of Guest Relations & Recruitment
University Residences – Purdue University
05.2015 - 07.2021
- Coordinated executed all large campus admissions event programs and recruitment travel for university housing with an average of 8000 guests per semester
- Developed and managed all marketing for recruitment and retention of University Residences students
- Established and maintained strong relationships with key university alumni as Chair for University Residences Executive-in-Residence program
- Developed new learning community focused on student engagement with prominent university alumni
- .Oversaw logistics for multi-day events, including accommodations, dining, activities, and scheduling.
Project Coordinator/Asst. to Executive Director
University Residences – Purdue University
05.2015 - 05.2018
- Led administrative operations for University Residences Directors’ Office
- Supervised 4 housing assignments officers, responsible for the housing assignments of 15,000+ residential students
- Supervised 5-6 student office clerical staff members
- Technical Coordinator for University Residences, approving and assigning technology needs for department
- Advised Residence Hall Association (RHA) President and Presidents Round Table
- Managed housing operations for Summer Intern Housing Program
- Developed leadership curriculum for residence hall club/council executive board members
- Supported Student Life Development Office through alumni visits and programming
- Developed curriculum for Forging UR Professionals, administrative employee leadership series
Area Coordinator
University Residences – Purdue University
01.2012 - 05.2015
- Oversight of daily residential life functions for two unique communities: a 708 bed, all-male, first-year, resident community, and an 814 bed, co-ed, upper division community housing mostly international students
- Direct supervision and training of 1 full-time, live-in professional, and 18-23 paraprofessional residential life staff, yearly
Education
Master of Arts - Counseling Psychology
Ball State University
Muncie, IN05.2011
Bachelor of Arts - Psychological Sciences
Ball State University
Muncie, IN05.2006
Skills
- Relationship building and management
- Upselling
- Account management
- Marketing
- Strategic planning
- Cross-functional collaboration
- Event planning
Timeline
Account Manager 2
StarRez, Inc.
07.2021 - Current
Associate Director of Guest Relations & Recruitment
University Residences – Purdue University
05.2015 - 07.2021
Project Coordinator/Asst. to Executive Director
University Residences – Purdue University
05.2015 - 05.2018
Area Coordinator
University Residences – Purdue University
01.2012 - 05.2015
Bachelor of Arts - Psychological Sciences
Ball State University
Master of Arts - Counseling Psychology
Ball State University
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