Randi Woodruff

• Works closely with the Inside Digital & Sales Representatives, Area Business Managers, Diagnostic Sales Consultants, and Diagnostic Technical Specialists to achieve onboarding quotas.
• Manage new and existing customers that sign up for Zoetis services/products (Ensure welcome letter, supplies, requisition forms, and the courier/UPS process is set up for client timely.
• Provides support for Data Access Agreement (for PIMS support), Provides support for sample submission handling and submission.
• Provide follow-up for Post service onboarding that includes - Accession tracking, customer satisfaction, Follow-up.
• Work with the Logistics team to ensure the correct courier service is assigned to the account.
• Works with Inside Digital & Sales Representatives, Area Business Managers, Diagnostic Sales Consultants, and Diagnostic Technical Specialists to ensure full review of account information and client concerns. And assists with reconciling billing inquiries with thorough research.
• Takes on additional projects and responsibilities based on interests and opportunities within Zoetis Reference Laboratory.

• Provides primary telephone and online support for all ZRL customers.
• Helps new customers get started with ZRL, including creating user profiles in ZRL software systems.
• Helps existing customers with service, clinical, technical and billing questions.
• Assist in training and mentoring new reference laboratory customer service specialists.
• Works closely with laboratory staff to resolve technical & clinical issues, including additions, changes and updates to lab requests.
• Creates starter or supply refill kits, packages and mails via UPS.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Collaborated with hiring managers to understand job requirements and expectations..
• Advertised job opportunities on social media platforms and job boards.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Foster an environment that engages associates, where associates do their best and feel good about being a member of the team
• Train and mentor new paraprofessional associates.
• Studied job descriptions and qualifications to determine applicant requirements.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Advocated for staff members, helping to identify and resolve conflicts.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Conduct administrative functions as necessary
• Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients
• Organized operating room ahead of procedures and provide assistance to veterinarians during surgeries
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs
• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity, and communicate with the other associates to maintain the flow of patients
• Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care

• Learning and assisting in food preparation – a large majority of the day is spent sorting and inspecting fish, processing fish, and washing dishes
• Conducting behavioral observations, maintaining behavioral logs – records of feeding and observation sessions are maintained daily
• Participating in the daily maintenance of animal exhibits – more cleaning!
• Narrating presentations for visitors of the aquarium
• Interacting with encounter participants and guests of the aquarium

• Recommended and helped customers select automobiles based on their needs
• Confirmed that appropriate changes were made to resolve customers problems
• Informed customers about sales and promotions in a friendly and engaging manner
• Cold-called prospective customers to build relationship
• Completed documentation for product and service sales
• Maintained productive relationships with existing customers through exceptional follow-up after sales

• Educated customers on product and service offerings
• Consulted with customers on the latest styles and trends
• Built customer confidence by actively listening to their concerns and giving appropriate feedback
• Kept current on market and product trends to effectively answer customer questions
• Built and maintained effective relationships with peers and upper management
• Helped customers select products that best fit their personal needs

• Supervised 23 employees and performance of tasks and managed over 300 offenders.
• Partnered with HR team to outline and define position requirements in accordance with company needs.
• Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Performs crisis intervention functions to include, but not limited to, subduing or restraining violent or uncooperative inmates, defending persons against attack, and preventing escapes, using approved deadly or non-deadly force, restraints or other approved methods. Required to wear body armor and use weapons
• Maintains facility security. This includes performing searches of inmates and other persons, the visual inspection of body cavities, and possible exposure to body fluids
• Responsible for checking inmate mail and/or packages for contraband
• Observes inmate behavior to identify inmates exhibiting mental or emotional disorders
• Uses counseling techniques or referral action, as outlined in written policies or guidelines
• Provides emergency assistance during emergencies, disasters and accidents to include but not limited to, CPR, first aid, apprehension of escaping or escaped inmates, implementation of evacuation procedures, provides security of inmates and/or areas in accordance with the emergency situation.

• Processed all required forms for new facility admissions and submitted copies to maintain official records
• Built rapport with inmates, defused disruptive behavior, and controlled violent behavior by appropriate verbal orders and/or appropriate use of physical force
• Monitored behavior of 150 plus inmates to prevent escape attempts, crime and other dangerous activities
• Conducted thorough cell searches to uncover contraband and other materials not allowed at facility
• Conducted booking procedures on new inmates by performing fingerprinting and medical assessments
• Instructed inmates on work details and transported to work sites
• Received property from incoming inmates, provided receipts and inspected items for contraband
• Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel

Protected citizens from crime and danger, investigated accidents and conducted routine patrols

• As first responder at crime and disaster scenes, took quick and appropriate action
• Drove vehicles or patrolled specific areas to detect law violators, issue citations and make arrests
• Investigated suspicions persons, situations and unusual activities
• Executed arrest warrants, locating and taking persons into custody
• Researched, analyzed, and interpreted criminal and civil laws aiding in the public law enforcement process
• Maintained a safe environment to conduct court proceedings for judge, jury, and other attendees
• Recording, coordinating, and logging court proceeding
• Drafted, processed, and served warrants, summonses, subpoenas, civil and other official papers
• Investigated crimes, interviewed witnesses, complainants, and victims; responsible for gathering physical evidence
• Responsible for the maintenance and production of judicial records and reports detailing intimate daily activities and incidents to include safety and violations

• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
• Improved service quality and increased sales by developing a strong knowledge of company's products and services
• Interviewed, hired and trained new quality customer service representatives
• Assessed customer needs by determining visual acuity and perception, focus, coordination of patients
• Operated ophthalmic instruments, including refractors, auto-kerarefractometers, ophthalmoscopes and retinoscopes
• Maintained organized records of customer prescriptions, work orders and payments
• Instructed patients on the proper care of eyeglasses and contact lenses