Randi Zayas
Rancho Cordova,Ca
Summary
To obtain a Dispatch or Customer Service position where I can fully apply my skills, experience, and knowledge, while provided an opportunity to learn and develop new skills, including advancement and growth.
Overview
3
3
years of professional experience
Work History
Administrative Assistant/Dispatcher
Mobile Glass Repair
Sacramento
- Promptly answer phones, respond to general inquiries, and provide quotes.
- Schedule and dispatch technicians and service crews to handle service and repairs daily.
- Accurately track all transactions and perform light bookkeeping tasks while working on various software programs such as Microsoft Word and Excel.
- Maintain organized, clean, safe work areas.
- Perform other duties as assigned.
Administrative Assistant/Dispatcher
Garage Door Services
Sacramento
- Politely assisted customers via telephone.
- Scheduled or dispatched technicians to appropriate locations according to customer requests or needs.
- Recorded and maintained records of customer requests or other dispatch information.
- Addressed and resolved customer questions, problems or requests for service.
- Maintain organized, clean, safe work areas.
- Perform other duties as assigned.
Dispatcher
NorCal Beverage
West Sacramento, CA
07.2021 - 11.2023
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Enter parts into our ADA system from technicians invoices.
- Run daily reports for our parts department to insure accurate parts inventory.
- Creat new service requests that come in via email or phone.
- Take syrup orders from customers on a daily.
Dispatcher
NC Equipment Solutions Inc
West Sacramento, CA
11.2023 - Current
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Provided customers with information on products and services.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer syrup orders and deliveries.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
General Education Diploma (GED) -
Las Flores High School
Sacramento, CASkills
- Processing orders
- Keep accurate records
- Outstanding time management
- Excellent Customer and Personal Service
- Schedule appointments
- Monitoring field personnel
- Function independently or within a team
- Adjusting routes and delivery procedures
Qualificationhighlights
A self-motivated, dependable hard worker with experience leading dispatching activities using team management and complex problem-solving skills. Interact well with people of diverse populations and levels of authority. Outstanding communication skills—oral and written, and excellent telephone etiquette. Hands-on experience using high volume multi-line phones. Skilled at prioritizing calls, determining appropriate action, and multitasking in a fast-paced environment while remaining calm and efficient in all situations. Practiced in opening, delegating and closing tickets with speed and accuracy.
Timeline
Dispatcher
NC Equipment Solutions Inc
11.2023 - Current
Dispatcher
NorCal Beverage
07.2021 - 11.2023
Administrative Assistant/Dispatcher
Mobile Glass Repair
Administrative Assistant/Dispatcher
Garage Door Services
General Education Diploma (GED) -
Las Flores High School