Randie Martin
Flowery Branch,GA
Summary
Dynamic professional with extensive experience managing tables and delivering exceptional service to guests in fast-paced environments. Leverages excellent communication skills to collaborate effectively with team members, fostering a welcoming atmosphere that enhances the dining experience. Proven ability to uphold high standards of cleanliness and efficiency, consistently ensuring a positive and memorable experience for all patrons. Adept at adapting to changing situations and maintaining composure under pressure, contributing to seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Barebones Steakhouse
05.2024 - 01.2026
- Provided exceptional customer service, ensuring high satisfaction and repeat business.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed dining area operations, coordinating with kitchen and bar staff for timely service.
- Developed rapport with regular customers, enhancing loyalty and personalized service experiences.
Mortgage Loan Originator
Nexa Mortgage
01.2026 - Current
- Guided clients through mortgage application processes, ensuring compliance with lending regulations.
- Evaluated creditworthiness and financial backgrounds to recommend appropriate loan products.
- Developed and maintained strong relationships with real estate agents and referral partners.
- Analyzed market trends to provide clients with tailored mortgage solutions and advice.
Mortgage Broker
Regent Mortgage
03.2024 - 12.2024
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Relationship Banker
Regions Bank
06.2022 - 03.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Mortgage Loan Officer
Homestar Financial
03.2020 - 06.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Education
Associate of Arts - General Studies
University of North Georgia
Dahlonega, GA06.2021
Ministry Diploma - Ministry
Free Chapel College
Gainesville, GA05.2019
Associate of Arts - Buisness Leadership
South Eastern University
04.2019
Skills
- Strong negotiation skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Order accuracy
- Service prioritization
- Food running
- Professional appearance
- Table bussing
- Positive and professional
Timeline
Mortgage Loan Originator
Nexa Mortgage
01.2026 - Current
Server
Barebones Steakhouse
05.2024 - 01.2026
Mortgage Broker
Regent Mortgage
03.2024 - 12.2024
Relationship Banker
Regions Bank
06.2022 - 03.2024
Mortgage Loan Officer
Homestar Financial
03.2020 - 06.2022
Ministry Diploma - Ministry
Free Chapel College
Associate of Arts - Buisness Leadership
South Eastern University
Associate of Arts - General Studies
University of North Georgia