Randii Callan
Burnsville,MN
Summary
Compassionate and motivated recent graduate with a Bachelor’s degree in Communication Sciences and Disorders, along with SLPA certification and SLPA licensure in Minnesota. Completed an academic year-long clinical practicum providing speech and language support under supervision to both adult and pediatric clients. Worked with one adult client and one pediatric client during the first semester, followed by a pediatric caseload of five clients during the second semester. Experienced in implementing therapy activities, collecting and documenting data, supporting communication goals, and building positive relationships with clients and families. Strong communication, organization, and teamwork skills with a passion for helping individuals improve their communication abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Representative
HOM Furniture
Lakeville, Minnesota
04.2021 - Current
- Resolved guest complaints to ensure satisfaction and enhance loyalty.
- Answered phones to address customer inquiries and efficiently routed calls to appropriate staff.
- Collaborated with team members to enhance customer experience.
- Maintained clean, organized showroom to improve customer experience and facilitate sales.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled deliveries of customer orders.
Cashier
Jo-Ann Fabric
Apple Valley, Minnesota
02.2021 - 05.2021
- Processed customer transactions at Jo-Ann Fabric checkout, ensuring timely service.
- Maintained accuracy of cash drawer and balanced daily sales reports to ensure financial integrity.
- Guided customers in fabric selections and addressed product inquiries to enhance shopping experience.
- Handled returns and exchanges following store policies and procedures.
Point-of-Sale Representative
Pizza Ranch Buffet
Lakeville, Minnesota
10.2017 - 04.2021
- Processed customer transactions at Jo-Ann Fabric checkout with speed and accuracy, contributing to a positive shopping experience.
- Delivered exceptional customer service during peak hours, enhancing customer satisfaction.
- Trained new staff on POS systems and procedures to ensure smooth operations.
Education
Bachelor of Science - Communication Sciences And Disorders
St. Cloud State University
St. Cloud, MN05-2026
Associate of Arts - General Studies
Normandale Community College
Minneapolis, MN08-2023
High School Diploma -
Burnsville Senior High School
Burnsville, MN06-2020
Skills
- Guest orientation
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Problem solving
- Documentation and reporting
- Computer skills
Certification
- Speech-Language Pathology Assistant (SLPA) Certification [St. Cloud University]
- Speech-Language Pathology Assistant License [Minnesota Department of Health] SLPA-125
Timeline
Guest Service Representative
HOM Furniture
04.2021 - Current
Cashier
Jo-Ann Fabric
02.2021 - 05.2021
Point-of-Sale Representative
Pizza Ranch Buffet
10.2017 - 04.2021
Bachelor of Science - Communication Sciences And Disorders
St. Cloud State University
Associate of Arts - General Studies
Normandale Community College
High School Diploma -
Burnsville Senior High School