Randi Renee Short
Tompkinsville,KY
Overview
14
14
years of professional experience
Work History
Optometry Receptionist
Ross & Birge
Tompkinsville, KY
03.2022 - Current
Manager
Dovies Cafe'
Tompkinsville, KY
07.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Sales Associate
Gillie Hyde Auto Group
Tompkinsville, KY
08.2018 - 01.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
Dispatcher
Monroe County Sheriff's Office
Tompkinsville, KY
10.2012 - 07.2018
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used computer software to track and maintain case incident numbers and logs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
911 Emergency Dispatcher
Monroe County Ambulance Service
Tompkinsville, KY
03.2015 - 01.2018
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Answered calls from automatic routing system and took basic information from callers.
- Reduced risks and emergency response issues by observing public safety field units.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Grandview Market
Tompkinsville, KY
03.2013 - 03.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $1000.00 or more per shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Call Agent
Sitel
Glasgow, KY
08.2011 - 10.2012
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing over 200 calls per day efficiently while maintaining professionalism and upbeat tone.
Education
General
Monroe County High School
Tompkinsville, KY05.2011
Skills
- Patient confidentiality
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Strong organization
- Patient check-in
- Appointment scheduling
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Adaptable and flexible
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Critical thinking
- Team collaboration
Timeline
Optometry Receptionist
Ross & Birge
03.2022 - Current
Manager
Dovies Cafe'
07.2019 - Current
Sales Associate
Gillie Hyde Auto Group
08.2018 - 01.2020
911 Emergency Dispatcher
Monroe County Ambulance Service
03.2015 - 01.2018
Cashier
Grandview Market
03.2013 - 03.2015
Dispatcher
Monroe County Sheriff's Office
10.2012 - 07.2018
Call Agent
Sitel
08.2011 - 10.2012
General
Monroe County High School