Summary
Overview
Work History
Education
Skills
Timeline
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Randi Viola Dillard

Corona,CA

Summary

Dynamic Supervisor at Botanical Artistry with a proven track record in policy modification and team building. Successfully implemented operational procedures that enhanced efficiency and reduced costs. Skilled in resource allocation and staff training, fostering a motivated work environment while ensuring customer satisfaction and loyalty. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

17
17
years of professional experience

Work History

Supervisor

Botanical Artistry
Corona, CA
01.2024 - Current
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Implemented new operational procedures, increasing efficiency.
  • Responded to customer questions regarding products, prices and availability.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Complied with company policies, objectives and communication goals.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Negotiated with suppliers to secure cost-effective resources.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Streamlined workflow processes, reducing project completion times.

Assistant Office Manager

Encore Property Management
Corona, CA
05.2014 - 09.2019
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
  • Collected and coded various documents to prepare for filing, storage, and processing.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented office policies and procedures, ensuring compliance and efficiency.
  • Monitored office inventory to maintain supply levels.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interpreted and communicated work procedures and company policies to staff.
  • Used judgment and initiative in handling confidential matters and requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Caretaker

Private Care
Long Beach, CA
02.2008 - 05.2010
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Assisted children in development of social, communication and problem-solving skills.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Planned and implemented engaging activities to encourage creativity and expression.

Education

Master of Arts - Sociocultural Anthropology

California State University, Los Angeles
Los Angeles, CA
12-2021

Bachelor of Arts - Cultural Anthropology

California State University, Los Angeles
Los Angeles, CA
05-2016

Skills

  • Policy and procedure modification
  • Documentation and control
  • Data inputting
  • Proposal writing
  • Operational support
  • Resource allocation
  • Workflow coordination
  • Staff training
  • Team building
  • Document preparation
  • Google drive
  • Administrative support

Timeline

Supervisor

Botanical Artistry
01.2024 - Current

Assistant Office Manager

Encore Property Management
05.2014 - 09.2019

Caretaker

Private Care
02.2008 - 05.2010

Master of Arts - Sociocultural Anthropology

California State University, Los Angeles

Bachelor of Arts - Cultural Anthropology

California State University, Los Angeles

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Randi Viola Dillard