Randolph Ellis
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Travel Agent
BCD Travel
06.2015 - 07.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Generated reports on travel trends and customer feedback to inform business goals.
Travel Agent
Carlson Wagonlit
02.1990 - 06.2015
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Education
Bachelor of Arts -
American Travel Academy
12.1986
BBA -
Kingstown Community College
St Vincent And Grenadines 06.1981
Skills
- Relationship Management
- Microsoft Access
- Loyalty Programs
- Customs and Immigration Policies
- Itinerary Preparation
- Critical Thinking
- Client Consultations
- Reading Comprehension
- Filing
- Prioritization
Timeline
Travel Agent
BCD Travel
06.2015 - 07.2018
Travel Agent
Carlson Wagonlit
02.1990 - 06.2015
Bachelor of Arts -
American Travel Academy
BBA -
Kingstown Community College