Emely Ortiz
Reno ,NV
Summary
Dedicated Patient Access Representative with a proven track record at Renown for safeguarding patient information in line with HIPAA standards and enhancing customer satisfaction through empathetic service. A bilingual professional adept in Patient verification, registration and fostering teamwork, consistently exceeding productivity goals.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Renown
10.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Customer Service Representative
Scheels All Sports
02.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Scheels All Sports
08.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Science - Radiology
Truckee Meadows Community College
Reno, NV12.2025
High School Diploma -
Reed High School
Sparks, NV06.2021
Skills
- Bilingual - Spanish and English
- Service oriented
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Teamwork and Collaboration
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Patient Access Representative
Renown
10.2022 - Current
Customer Service Representative
Scheels All Sports
02.2022 - 08.2022
Cashier
Scheels All Sports
08.2021 - 02.2022
Associate of Science - Radiology
Truckee Meadows Community College
High School Diploma -
Reed High School
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