Samantha Carrion
Houston,USA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional who consistently goes the extra mile to assist others in problem-solving. Committed to providing exceptional service and ensuring a positive experience for all guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Houston Methodist
Katy, TX
01.2025 - Current
- Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care and specialty care scheduling processes. Utilizes independent judgement to accommodate special requests from internal and external customers as indicated.
- Serves as the front door of the Physician Organization interacting with new and established patients providing them with information needed to schedule and register multiple services for the Physician Organization. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
- Triages calls for the Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Enrolls patients on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
- Follows clinical protocols directly as indicated by Kyruss Provider Match, management, and physicians on an as needed basis and consistently manages multiple software applications to schedule appointments.
- Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.
Front Desk Receptionist/Referral Coordinator
Texas Children's Hospital
Katy, TX
02.2023 - 07.2024
- Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
- Assist patients with check in/check out
- Answer telephone within three (3) rings and directs calls per practice protocol
- Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
- Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
- Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
- Document eligibility in the electronic health record per practice protocol
- Schedule appointments per practice protocol
- Demonstrate ability to use judgment when scheduling provider's template
- Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
- Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
- Assure electronic health record is complete and ready for provider use prior to patient being seen
- Maintain ongoing tracking and appropriate documentation on referrals
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Review details and expectations about the referral with patients
Patient Access Representative
VillageMD
Houston, TX
07.2022 - 02.2023
- Greets patients and answers phones
- Check patients in and out
- Verify insurance, collect copays
- Prepares patients for examination using Village Medical Rooming Guidelines
- Inputting Hippa forms
- Confirming Appointment and Rescheduling
Medical Receptionist
Urgent Doc
Houston, TX
11.2021 - 06.2022
- Operate telephone to answer, providing information, or scheduling reservations
- Greet persons entering establishment, determine nature and purpose of visit
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File and maintain records
- Collect copays and deductibles from patients
- Ensure proper charges are on the chart prior to the patient checkout
- Post any payments in the checkout screen including past due balances paid
- Print daily report at the end of the day to ensure that cash, credit and check subtotals balance
- Maintains front desk logbooks
- Call-in or fax prescription upon providers request
ER Receptionist Screener / Lead
Memorial Hermann
Pearland, TX
09.2020 - 08.2021
- Greet the patients
- Obtain, verify, and register the patient's insurance information prior to the patient being seen
- Check Temperature, ask covid questions
- Cover lunches, Stock up charts with supplies, Pull supplies from materials Management
- Set schedule, place order on supplies needed, handle any complaints or concerns
Education
Education
Katy High School
Katy , Tx06.2020
Skills
- Flexibility
- Problem Solving
- Reliable
- Vital Signs
- Customer service
- Microsoft Office
- HIPAA
- Bilingual
- Retail sales
- Cashiering
- Documentation review
- Spanish
- EMR systems
- Medical scheduling
- Patient monitoring
- Patient observation
- Insurance verification
- Medical records
- Analysis skills
- Medical receptionist
- Epic
- Hospital experience
- Otolaryngology
- Private practice
- Clinic
- Outpatient
- EHR systems
- Organizational skills
Certification
BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Access Representative
Houston Methodist
01.2025 - Current
Front Desk Receptionist/Referral Coordinator
Texas Children's Hospital
02.2023 - 07.2024
Patient Access Representative
VillageMD
07.2022 - 02.2023
Medical Receptionist
Urgent Doc
11.2021 - 06.2022
ER Receptionist Screener / Lead
Memorial Hermann
09.2020 - 08.2021
Education
Katy High School