Randy Bouska
Marion,IA
Summary
With a proven track record at FedEx, I excel in operational excellence and staff development, enhancing efficiencies through process management and fostering a culture of accountability and empowerment. My expertise in business analysis has significantly improved performance outcomes and customer satisfaction, showcasing my ability to lead with innovation and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Operations Lead
FedEx
01.2024 - Current
- Led daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
Insurance Specialist
V and V Insurance Agency
09.2020 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- License Authority: Life, Health, Commercial and Personal.
Swing Driver/Delivery Driver
FedEx
09.2017 - 01.2024
- Maintained a clean driving record while navigating various traffic conditions efficiently.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in services provided.
- Demonstrated strong knowledge of local geography for optimal route selection.
Operations Manager
FedEx
09.2014 - 09.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Delivery Driver
FedEx
03.2006 - 09.2014
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
Occupational Associates - Business
SDGA The Golf Academy of The South
Altamonte Springs, FL04-2005
Skills
- Operational Excellence
- Business Analysis
- Team Leadership
- Production Planning
Timeline
Operations Lead
FedEx
01.2024 - Current
Insurance Specialist
V and V Insurance Agency
09.2020 - Current
Swing Driver/Delivery Driver
FedEx
09.2017 - 01.2024
Operations Manager
FedEx
09.2014 - 09.2017
Delivery Driver
FedEx
03.2006 - 09.2014
Occupational Associates - Business
SDGA The Golf Academy of The South
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