Randy BROWN
SURPRISE,AZ
Summary
Dynamic Service Manager with a proven track record at Purcell Tire and Service Centers, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective complaint resolution and staff training. Successfully negotiated vendor contracts, driving cost savings while fostering a positive team environment. Recognized for consistently exceeding sales targets and building lasting client relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
Purcell Tire and Service Centers
Phoenix, AZ
06.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Outside Sales Representative
Purcell Tire and Service Centers
Phoenix, AZ
01.2019 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Store Manager
Goodyear Tire & Rubber
Glendale, AZ
05.2017 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Territory Sales Representative
Southwest Retread
Farmington, NM
08.2016 - 04.2017
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Branch Manager
GCR Tires & Service
Farmington, NM
07.2010 - 07.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Outside Sales Representative
GCR Tires & Service
Farmington, NM
09.2002 - 07.2010
Education
Associate of Science - Marketing
Penn Foster College
Scottsdale, AZ11-2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
Certification
Certified commercial tire service instructor (CTS)
Tire Industry Association
Languages
English
Timeline
Service Manager
Purcell Tire and Service Centers
06.2022 - Current
Outside Sales Representative
Purcell Tire and Service Centers
01.2019 - Current
Store Manager
Goodyear Tire & Rubber
05.2017 - 12.2018
Territory Sales Representative
Southwest Retread
08.2016 - 04.2017
Branch Manager
GCR Tires & Service
07.2010 - 07.2016
Outside Sales Representative
GCR Tires & Service
09.2002 - 07.2010
Associate of Science - Marketing
Penn Foster College