Randy Cabrera
San Antonio,TX
Summary
Dynamic Service Manager with proven expertise in team leadership, customer service management, and problem-solving. Committed to enhancing operational efficiency and maintaining safety standards while driving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Service Manager
Pep Boys
San Antonio, TX
12.2012 - 02.2026
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Supervised and mentored team members, fostering a culture of continuous improvement and collaboration.
- Implemented process enhancements that increased customer satisfaction and reduced service times.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
- Oversaw scheduling and resource allocation, balancing workload to maximize team productivity.
- Analyzed performance metrics to identify areas for operational improvement and strategic initiatives.
- Maintained compliance with safety regulations, promoting a safe working environment for all employees.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
High School Diploma -
Highlands High School
San Antonio, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service management
- Employee training and development
- KPI monitoring
- Workplace safety
- Service scheduling
- New employee hiring
- Policy and procedure enforcement
- Service and parts teams management
Timeline
Service Manager
Pep Boys
12.2012 - 02.2026
High School Diploma -
Highlands High School