Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Gould

Jacksonville

Summary

Dynamic Sr Operations Director with a proven track record at Repairify Inc., driving strategic growth and enhancing operational excellence. Expert in staff management and training, I cultivated a high-performance culture, leading to significant improvements in process efficiency and employee satisfaction. Skilled in resource allocation and emergency planning, I consistently delivered results.

Overview

25
25
years of professional experience

Work History

Sr Operations Director

Repairify Inc.
01.2011 - Current
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Led, supervised and provided strategic direction for workforce of 200 employees.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Collaborated with executives to develop and execute strategic business plans.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.

Owner, President

Gould Center Automotive
01.2000 - 01.2011
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

High School Diploma -

Streator Township High School
Streator, IL
05-1978

Skills

  • Operational excellence
  • Standard operating procedures
  • Staff management
  • Staff training and development
  • Emergency planning
  • Facilities management
  • Allocating resources

Timeline

Sr Operations Director

Repairify Inc.
01.2011 - Current

Owner, President

Gould Center Automotive
01.2000 - 01.2011

High School Diploma -

Streator Township High School

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