Summary
Overview
Work History
Education
Skills
Timeline
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Randy Grailer

IRON MOUNTAIN,MI

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

11
11
years of professional experience

Work History

Residential Connectivity Manager

Charter Spectrum
06.2024 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Monitored team performance metrics, identifying areas for improvement or additional training as needed.
  • Established metrics and KPIs to measure performance and guide strategic decision-making.

Sales Manger

Astrea CCI Systems
06.2017 - 06.2024
  • Built and managed an highly effective Inside Sales team that maintain a 90% or better close rate on all leads.
  • Created first Door to Door sales program for the company that covered all of Wisconsin, The Upper Peninsula of Michigan and Northern Lower Michigan.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Call Center Team Lead

CCI
02.2015 - 06.2018
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.

Education

Associate of Applied Science - IT Network Security

Bay De Noc
Iron Mountain, MI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Goal setting
  • Relationship building
  • Strategic planning
  • Project management
  • Customer relationship management (CRM)
  • Sales techniques
  • Sales management
  • Marketing

Timeline

Residential Connectivity Manager

Charter Spectrum
06.2024 - Current

Sales Manger

Astrea CCI Systems
06.2017 - 06.2024

Call Center Team Lead

CCI
02.2015 - 06.2018

Associate of Applied Science - IT Network Security

Bay De Noc

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