Randy Graves
Laurel,USA
Summary
Compassionate Healthcare Professional experienced in fast-paced environments. Achieved team success through proactive training and effective leadership, fostering employee engagement and performance. Focused on delivering high-quality results while streamlining operations and enhancing client service.
Overview
27
27
years of post-secondary education
20
20
years of professional experience
Work History
TEAM LEAD
LABORATORY CORPORATION OF AMERICA
Laurel, USA
09.2025 - Current
- Supplied supervision for day-to-day operations of the facility, per set policies and guidelines
- Supervision and Guidance: Leading a team of laboratory staff, ensuring efficient workflow and adherence to protocols.
- Reduced staff turnover through collaboration with supervisors on selection, orientation, training, and development of personnel.
- Training and Development: Facilitating training for new team members and ongoing education for existing staff.
- Verified Phlebotomist service personnel compliance with Phlebotomy standards during daily site visits and performed audits.
- Facilitated LabCorp acquisition of Bio Reference by coordinating onsite visits with management and IT teams.
- Supported staff integration by facilitating training and onboarding processes for new employees from BioReference.
GROUP LEAD
Bio Reference Laboratories
, USA
10.2024 - 09.2025
- Supervised day-to-day operations of facility in alignment with established policies and guidelines.
- Assisted supervisors in staff selection, orientation, training, and development to reduce turnover.
- Conducted daily rounds to ensure Phlebotomist staff followed work assignments and completed site audits.
Owner Operation
Graves Logistics & Transportation LLC
12.2022 - 09.2024
- Delivered goods using dry van and refrigerated trailer to meet customer needs.
- 50% hand unload freight using rollatinis and a liftgate.
- Delivered perishable and non-perishable items to meet customer requirements.
- Managed billing processes, coordinated contact with clients, facilitated hiring, and conducted safety training.
- Oversaw day-to-day operations and conducted safety training to maintain compliance and reduce risks.
Company Driver
Schneider National
09.2022 - 11.2022
- Delivered goods in a dry van trailer to meet customer needs.
- Facilitated five weekly deliveries, ensuring timely arrival at multiple locations.
- Executed deliveries on Tuesday through Saturday or Wednesday through Sunday, adapting to scheduling needs.
- Drive within MD, NC, SC, VA and WV
- Transport freight across MD, NC, SC, VA, and WV, maintaining compliance with all regulations.
- Participated in safety training to enhance workplace safety awareness.
Team Supervisor
AMERICAN RED CROSS
Baltimore, USA
05.2020 - 09.2022
- Ensured quality customer service throughout blood drive operations
- Focused on achieving goals while delivering exceptional customer service
- Focused on achieving targets and to serve others with a high level of respect for customer service
- Fostered a friendly team environment, enhancing donor retention and satisfaction
- Ensure that the blood collected every day meets goals and regulatory requirements that can be safely transfused
- Promoted to 2RBC operator, collecting blood components, and providing therapeutic treatments, such as replacement of plasma, removal of red blood cells and/or platelets to donors while using an apheresis machine
- Promoted to OJI (On the Job Instructor) training new hires in the field
- Monitor operation of equipment and observe trouble lights indicating equipment problems
- Set controls and start and stop equipment that collects specific blood components which adds, reduces, and replaces the blood in the patient or donor
- Monitor operation of equipment and observe trouble lights indicating equipment problems
- Recorded information following collection or treatment procedures, such as flow rate, arm used where the needle was inserted, anticoagulant rate, the fluid used, volume processed, red cells lost, and other information
- Prepare and package collection bag to be forwarded to the laboratory for testing or further processing
- Completed specialized training programs by ARC, FDA, and OSHA
- Advanced to charge nurse position, supervising staff occasionally, ensuring that good customer service is provided and that everything runs smoothly daily during operations of a blood drive
- Specially trained courses by ARC, FDA, and OSHA
Fields Ops Supervisor
QUEST DIAGNOSTICS
Takoma Park, USA
05.2014 - 10.2019
- Supervision for day-to-day operations of the facility, (Adventist Healthcare Hospital) per set policies and guidelines.
- Minimized staff turnover through effective recruitment, orientation, training, and ongoing staff development
- Developed and managed budget revenue expectations while identifying and implementing cost-reduction strategies
- Developed and managed budget revenue expectations while actively seeking ways to eliminate and reduce expenses
- Conducted and approved performance evaluations for all staff while providing feedback, coaching, and discipline if necessary
- Conducted and approved performance evaluations for all staff, providing constructive feedback and coaching.
- Completed daily rounds of site visits verifying that all Phlebotomist service personnel staff were performing their work assignments according to the Phlebotomy standards at each site
- Covered on-call shifts and communicated with operations staff to support daily revenue goals.
Supervisor
LABORATORY CORPORATION OF AMERICA
Rockville, USA
08.2006 - 04.2014
- Supervised day-to-day operations of facility, ensuring compliance with policies and guidelines
- Supplied supervision for day-to-day operations of the facility, per set policies and guidelines
- Minimized staff turnover through proper choice, orientation, training, staff education, and development
- Conducted and approved performance evaluations for all staff while providing feedback, coaching, and discipline if necessary
- Reviewed and approved timecards to be processed by the payroll department.
- Developed and managed budget revenue expectations while actively seeking ways to eliminate and reduce expenses
- Completed daily rounds of site visits verifying that all Phlebotomist service personnel staff were performing their work assignments according to the Phlebotomy standards at each site
- Ensured operational continuity by covering on-call shifts, facilitating service delivery to clients. and coordinated with the operations team to achieve client deliverables.
Education
Phlebotomy Certified - Multi Skilled Technician Certification
Star Tech College
Strafford, New Jersey 09.1999 - 08.2026
Business Administration -
Camden Community College
Blackwood, New JerseyHigh School -
Germantown High
Philadelphia, PASkills
- Staffing management
- Budgeting
- Lifecycle management
- Critical thinking
- Microsoft Teams
- Team building
- Team motivation
- Conflict resolution
- Relationship building
- Patient interaction
- Stress management
- Self-discipline
- Presentation skills
Timeline
TEAM LEAD
LABORATORY CORPORATION OF AMERICA
09.2025 - Current
GROUP LEAD
Bio Reference Laboratories
10.2024 - 09.2025
Owner Operation
Graves Logistics & Transportation LLC
12.2022 - 09.2024
Company Driver
Schneider National
09.2022 - 11.2022
Team Supervisor
AMERICAN RED CROSS
05.2020 - 09.2022
Fields Ops Supervisor
QUEST DIAGNOSTICS
05.2014 - 10.2019
Supervisor
LABORATORY CORPORATION OF AMERICA
08.2006 - 04.2014
Phlebotomy Certified - Multi Skilled Technician Certification
Star Tech College
09.1999 - 08.2026
Business Administration -
Camden Community College
High School -
Germantown High