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Hi, I’m
RANDY HAIZLIP
Senior Director Of Operations | Operations Director | Multi-Unit Restaurant Operator
Houston,TX
Overview
30
years of professional experience
Summary
Experienced operator ensuring operational effectiveness for multi-unit organizations. Achieves operational excellence through strong organizational skills , the understanding of company standards, policies & procedures. Fluent in reading financial statements; strong analytical skills, along with the ability to effectively and professionally provide guidance and coaching to team members. Experienced in planning and conducting effective meetings. Result oriented team contributor that can also work independently on achieving company goals. Strong oral and written communication skills including public speaking.
Work History
Dickeys Barbecue Restaurants Inc. Houston , TX
Franchise Operations Director | Regional Field Ops
06.2022 - Current
Job overview
- Ensure all Districts/Restaurants are compliant with company standards leading team members to drive positive owner operator engagement and retention.
- Lead, supervise, and provide strategic direction for workforce of 145 locations
- Identify and diagnose ongoing operational gaps in district & restaurants; develop formal action plans to resolve gaps and partner with owner operators, and field operations teams.
- Partner with District Managers and General managers in portfolio to achieve & maintain operational excellence at all times.
- Ensure excellent customer service & operational goals are consistently above standard. (Review Tracker, QAC Audits & Continuing Education)
- Hold team accountable to executing franchisee action plans, track progress, with urgency.
- Enforce systems and processes that drive effective hiring, training, retention and development, succession planning for Field Ops roles, conduct performance appraisals, and monthly feedback focused towards their development.
- Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
- Review key financial information daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop presentations and present key trends and results. Present financial/operational weekly updates to field ops team. Ensure restaurants are meeting operating plan through use of P/L reviews and quarterly monthly reviews.
- Ensure profitability model is being followed & ensuring restaurants maintain theoretical-to-actual COGS variance, and labor standards are followed in restaurants.
- Ensure all assigned restaurants comply with local, state, and federal regulations and OSHA guidelines.
Benihana RestaurantsHouston, TX
Regional Director of Operations
01.2012 - 06.2021
Job overview
- Director of operations for a multi-region market with full P&L responsibility of145 million annual revenues for locations in California, TX,OR,AK,AZ, CO, NV (Las Vegas Strip)
- Utilized existing operating systems to grow revenues by over 15%, while increasing annualized EBITDA by 2.3 million
- Implemented innovative programs to increase employee loyalty and reduce turnover resulting in 20 percent increase in staffing levels, created development pipeline for both salaried and hourly positions
- Introduced and developed take out dining improvement tactics for in-house, and third party vendor revenue streams that improved revenue by 50% for take out , 3PV, and VR.
- Set team and individual KPIs and provided regular, actionable feedback to drive their success.
- Defined, implemented, and revised operational policies and guidelines
- Implemented business strategies, increasing revenue and effectively targeting new markets
Benihana RestaurantsHouston , TX
Regional Manager
01.2014 - 01.2017
Job overview
- Regional manager for 11 locations 40 million in annual revenues
- Partnered with support departments to improve operational performance, and increase revenues by 8%, and incremental EBITDA by 20%
- Provided additional oversight and quality assurance for franchise locations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Benihana RestaurantsHouston, TX
General Manager
01.2012 - 01.2014
Job overview
- Managed and supervised daily restaurant operations - hiring, training, and staffing of 50+ employees Managed full P&L responsibilities, including budgeting, inventories, reconciliations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
STADIA SPORTS GRILL, HoustonHOUSTON, TX
Area Expansion – Project General Manager
01.2011 - 01.2012
Job overview
- Leadership member for start-up sports-themed concept in Houston
- Supported and managed new store openings for 5 units.
OUTBACK STEAKHOUSEHOUSTON, TX
Managing Partner
01.1994 - 01.2011
Job overview
- Managed and supervised daily restaurant operations - hiring, training, and staffing of 50+ employees
- Managed full P&L responsibilities, including budgeting, inventories, reconciliations.
Skills
Auditing ; Quality Assurance, Risk Managementundefined
Accomplishments
Regional Manager of the Year 2016
Managing Partner of the year - 2005 ,2007 ,2008
BSA- Eagle Scout
Affiliations
- Rotary International
- Texas Restaurant Association
Software
MS Power BI, Mirus BI
Hot Schedules
Timeline
Franchise Operations Director | Regional Field Ops
Dickeys Barbecue Restaurants Inc.
06.2022 - Current
Regional Manager
Benihana Restaurants
01.2014 - 01.2017
Regional Director of Operations
Benihana Restaurants
01.2012 - 06.2021
General Manager
Benihana Restaurants
01.2012 - 01.2014
Area Expansion – Project General Manager
STADIA SPORTS GRILL, Houston
01.2011 - 01.2012
Managing Partner
OUTBACK STEAKHOUSE
01.1994 - 01.2011
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