Randy Hilscher
Las Vegas,NV
Summary
Dedicated administrative professional with over 17 years of experience in delivering exceptional customer service and resolving client inquiries. Proven skills in multi-task management and effective communication to enhance service experiences and operational efficiency.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Hair Club
Las Vegas, Nevada
06.2008 - 03.2026
- Delivered exceptional customer service to enhance client satisfaction
- Resolved client issues and inquiries to improve service experience
- Welcomed clients upon arrival at the office
- Scheduled client appointments
- Data entry of services and products given to clients
- Collection of accounts receivables
- Balance of cash drawer at end of day
- Ordering of office supplies and hair care products
- Selling products and services
- Trained new employees
- Assist with payroll
Teller
Wachovia Bank
Charlotte , NC
07.2007 - 06.2008
- Processed customer transactions efficiently and accurately at Wachovia Bank.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided assistance to customers with account inquiries and banking services, enhancing customer satisfaction.
- Delivered exceptional service to customers in person and over the telephone, fostering positive customer relationships.
- Promoted bank products and services, tailoring recommendations to customer needs and increasing engagement.
- Maintained cash drawer balance and ensured proper cash handling procedures.
- Balanced cash drawers on a daily basis.
- Adhered to regulatory guidelines and bank policies during transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
Education
High School Diploma -
Lodi High School
Lodi, CA06-1983
Skills
- Client appointment scheduling
- Data entry accuracy
- Office supply management
- Cash handling procedures
- Employee training
- Multi-task management
- Problem solving
- Attention to detail
- Effective communication
Timeline
Administrative Assistant
Hair Club
06.2008 - 03.2026
Teller
Wachovia Bank
07.2007 - 06.2008
High School Diploma -
Lodi High School