Halo
Randy Newman Jr
Supervisor
Tampa,FL
Summary
Dedicated and experienced Player's Club Supervisor with a proven track record of exceeding guest expectations and fostering positive relationships. Skilled in leading teams to deliver exceptional guest service, resolve complex issues, and improve overall guest satisfaction. Strong communication and leadership abilities, with a focus on driving performance and productivity. Passionate about continuous improvement and providing top-notch support to both guests and team members. Seeking to leverage expertise in a dynamic organization that values customer-centric practices and teamwork.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Player's Club Supervisor
Hard Rock Hotel & Casino
11.2022 - Current
- Demonstrated exceptional problem-solving abilities in navigating challenging guest scenarios and finding solutions that met their needs as well as aligned with company policies.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Facilitated cross-departmental initiatives between teams for improved coordination in addressing complex player needs.
- Improved guest satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer service.
- Conducted regular quality assurance checks on team interactions with guests, ensuring adherence to company standards.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Cashier
Lucky Cigar
06.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted cash drawer to start and end each shift, ensuring accuracy in all financial transactions.
- Assisted customers with product information, locating items, and resolving issues to ensure positive shopping experiences.
- Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.
- Reduced wait times by efficiently processing purchases using various payment methods such as cash, credit cards, or loyalty cards.
- Collaborated with team members to improve overall store operations and enhance customer service levels.
- Balanced multiple responsibilities including cashier duties, organizing shelves, and assisting customers on the sales floor when needed.
- Promoted Casino loyalty programs to customers by explaining benefits and signing up interested individuals.
Shoe Salesperson
New Balance
03.2016 - 09.2019
- Increased store sales through effective upselling and cross-selling techniques.
- Worked closely with store manager on marketing initiatives like email campaigns or social media promotions, driving foot traffic into the store while also increasing online engagement levels.
- Provided personalized attention to each customer, creating a welcoming atmosphere that encouraged repeat visits.
- Implemented visual merchandising strategies to attract attention to promotional items and drive sales growth.
- Maintained a clean and organized sales floor to enhance the shopping experience for customers.
- Managed footwear displays according to seasonal trends or specific promotions while keeping them visually appealing at all times.
- Participated in ongoing professional development opportunities, honing sales skills and expanding product knowledge base.
- Resolved customer complaints promptly, maintaining professionalism and a focus on customer satisfaction.
Education
Associate of Science - General Studies
Hillsborough Community College
Tampa, FL 01.2023 - Current
Some College (No Degree) - General Studies
Florida Atlantic University
Boca Raton, FL 08.2019 - 05.2024
High School Diploma -
Gulf Coast High School
Naples, FL 09.2015 - 05.2019
Skills
Reliability
undefinedSoftware
CMP
Family
I enjoy spending quality time with my family, engaging in various activities such as cooking together, playing games, and movie nights. Family is a source of love, support, and joy in my life, and I prioritize nurturing those relationships. I believe that maintaining a strong bond with my family helps me stay grounded, motivated, and balanced in both my personal and professional endeavors.
Timeline
Associate of Science - General Studies
Hillsborough Community College
01.2023 - Current
Player's Club Supervisor
Hard Rock Hotel & Casino
11.2022 - Current
Cashier
Lucky Cigar
06.2022 - 10.2022
Some College (No Degree) - General Studies
Florida Atlantic University
08.2019 - 05.2024
Shoe Salesperson
New Balance
03.2016 - 09.2019
High School Diploma -
Gulf Coast High School
09.2015 - 05.2019
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