Randy Osterloth
Spokane Valley
Summary
Dynamic assistant manager with proven strengths in customer service, team leadership, and problem-solving. Recognized for enhancing operational efficiency and training staff to deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonald's
Spokane Valley, WA
02.2022 - Current
- Supervised daily operations to ensure optimal service quality and adherence to brand standards.
- Trained and mentored team members in customer service excellence and operational procedures.
- Implemented effective inventory management strategies to reduce waste and improve supply chain efficiency.
- Coordinated scheduling and staffing to meet peak demand periods while maintaining labor cost control.
- Assisted in daily operations, ensuring efficient store performance and exceptional customer service.
- Trained and mentored new staff on company procedures and sales techniques.
- Analyzed sales reports to identify trends and recommend action plans for improvement.
- Developed staff schedules, balancing labor costs with customer traffic patterns.
- Fostered a positive team environment, encouraging collaboration among staff members.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Manager
Jack in the Box
Spokane Valley, WA
05.2018 - 01.2022
- Enhanced employee performance through regular feedback, recognition programs, and development initiatives.
- Analyzed sales data to identify trends, improving product offerings and promotional strategies.
- Led safety training sessions, fostering a culture of compliance with health regulations and workplace safety protocols.
- Developed standard operating procedures that streamlined workflow processes, increasing overall productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Laborer
McMasters Landscaping
Spokane Valley, WA
03.2021 - 10.2021
- Operated landscaping equipment for efficient project completion.
- Assisted in planting and maintaining various plant species to enhance aesthetic appeal.
- Collaborated with team members to ensure timely delivery of services and client satisfaction.
- Conducted routine maintenance on tools and machinery to ensure optimal performance.
Education
High School Diploma -
Broadwater Highscool
Townsend, MT05-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
Timeline
Assistant Manager
McDonald's
02.2022 - Current
Laborer
McMasters Landscaping
03.2021 - 10.2021
Assistant Manager
Jack in the Box
05.2018 - 01.2022
High School Diploma -
Broadwater Highscool