Randy R. Castro Alba
Houston
Summary
Results-driven individual known for exceptional time management and adaptability in high-pressure environments. Expertise in customer service and collaboration, with a track record of improving customer satisfaction through effective communication and problem resolution.
Overview
8
8
years of professional experience
Work History
Server
Carrabba’s Italian Grill
7540 Hwy 6 N
01.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Managed table assignments to optimize dining flow and maximize seating efficiency.
- Trained new servers on menu items, service standards, and restaurant policies.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Intensive Care Unit Physician
Respiratory Unit Farwaniya Hospital
Kuwait
07.2021 - 03.2022
- Managed critical care protocols to ensure patient safety and effective treatment in high-pressure environments.
- Collaborated with multidisciplinary teams to enhance patient outcomes through integrated care strategies.
- Administered advanced life support measures and monitored patients' vital signs for timely interventions.
- Developed and implemented care plans tailored to individual patient needs, improving recovery rates.
- Participated in continuing education and professional development to enhance expertise and skills.
Primary Care Physician
Serio Hospital Rio Grande Do Sul
Brazil
08.2018 - 12.2019
- Diagnosed and managed acute and chronic conditions in diverse patient populations.
- Developed and implemented personalized treatment plans to optimize patient outcomes.
- Collaborated with multidisciplinary teams to enhance patient care protocols.
- Conducted comprehensive physical examinations and health screenings for early disease detection.
- Utilized electronic health records (EHR) systems for accurate documentation and streamlined workflows.
Education
Specialty in Primary Care - Family Medicine
Medical School
Sancti Spiritus, Cuba09.2017
Bachelor of Science - Doctor of Medicine
Medical School
Sancti Spiritus,Cuba07.2015
Skills
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- POS system operation
- SUM/AVERAGE formulas, sorting/filtering data
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Server
Carrabba’s Italian Grill
01.2024 - Current
Intensive Care Unit Physician
Respiratory Unit Farwaniya Hospital
07.2021 - 03.2022
Primary Care Physician
Serio Hospital Rio Grande Do Sul
08.2018 - 12.2019
Specialty in Primary Care - Family Medicine
Medical School
Bachelor of Science - Doctor of Medicine
Medical School