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RANGASAMY KANNAN
Service Advisor
Sohar
Summary
To secure a challenging position in a Company that allows me to utilize my knowledge, enhance my capabilities and give me opportunities to prove my talent in this competitive world.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Nexa Maruti Suzuki Showroom
Chennai
10.2019 - 10.2021
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Service Adviser
Rajalakshmi cars Pvt Ltd
Chennai
10.2018 - 10.2019
- Description
- Greeting customers and scheduling service appointments
- Cataloguing customers
- Writing service orders and descriptions of problems and repairs
- Translating customers repair problems into standard repair terminology
- Explaining repairs to customers
- Test-driving vehicles to confirm service repairs
- Estimating the cost and time needed for repairs
- Ensure repaired work is done properly & timely delivery
- Handling customer complaints
Floor Incharge
Kun Motorcycles Pvt Ltd
Chennai
01.2015 - 10.2018
- Allocate job cards to various bays and monitor the work done on the bike
- Communicate the time required to complete the task to the service advisor
- Ensure the sourcing of all the parts, spares & consumables required to complete the work
- Manage the quality of work done on multiple bays, simultaneously
- Exhibit strong technical understand of the bikes to the customer
- Manages Accidental claims
- Take trials of the bike to understand customer concerns/complaints better or to diagnose the cause of the problem
Education
Bachelor Of Professional Studies - Mechanical Engineering
Anna University
Chennai 08.2010 - 05.2014
Skills
Problem-Solving
Positive attitude
Self motivated
Maintaining 5s at the work premises
Willingness to learn
Study Projects
- Mini Project : Design and fabrication of dynamic balancing machine
- Main Project : Design and fabrication of hydro pulper
Software
Hi Rise/ DMS
AutoCad
Experiential Learning
ONGC ( Oil & Natural Gas Corporation)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Service Advisor
Nexa Maruti Suzuki Showroom
10.2019 - 10.2021
Service Adviser
Rajalakshmi cars Pvt Ltd
10.2018 - 10.2019
Floor Incharge
Kun Motorcycles Pvt Ltd
01.2015 - 10.2018
Bachelor Of Professional Studies - Mechanical Engineering
Anna University
08.2010 - 05.2014