Rani Cholagh
El Cajon,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Reliable team player committed to building high-performing teams. Seeking to continue a challenging yet rewarding career utilizing skills to execute elite customer service.
Overview
20
20
years of professional experience
Work History
Concierge
March & Ash
San Diego, CA
12.2020 - Current
- Deliver exceptional customer service at all times.
- Demonstrate leadership skills by constantly taking accountability and initiative.
- Manage over 100 customers per day
- Educate customers thoroughly by describing product's features and benefits.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Resolve problems, improved operations and provided exceptional service.
- Work closely with Management for proper business and service operations.
Driver
Uber
San Diego, CA
06.2018 - 03.2020
- Performed 3,737 trips with outstanding customer service rating of 4.97
- Recognized as Elite Diamond driver
- Upheld high standards of professionalism and discretion when working with high-value clients
- Followed all safety requirements, company standards, and road regulations when driving
Operations Manager
Cajon Pass Deli - Family Owned
El Cajon, CA
05.2010 - 06.2018
- Initiated and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Increased sales by 20%
- Managed over 150 customers per day
- Implemented compliance with company policies and procedures for food safety, sanitation, and quality
- Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
- Served food to guests to maintain standard for customer service and quality control
Personal Banker
Wells Fargo Bank
Santee, CA
05.2009 - 05.2010
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Sourced and Originated strong relationships with prospective clients and identified new business opportunities by dialing 100 daily outbound calls to build partnerships and achieve sales quota.
- Overcame objections using friendly, persuasive strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Operations Service Manager
North Island Credit Union
El Cajon, CA
02.2007 - 05.2009
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
- Managed and coached 22 employees on how to collaborate on daily job tasks and achieve service targets
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Initiated daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Implemented audits and led teams to fully investigate quality control processes and root out deficiencies
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Implemented new quality assurance and customer service standards
- Met with customers to discuss service needs and offer available solutions.
Financial Personal/Business Representative
Comerica Bank
San Diego, CA
01.2006 - 02.2007
- Offered competitive commercial banking solutions and retail financing options
- Managed and serviced over 50 local business portfolios
- Identified and capitalized on community business opportunities with effective networking
- Engaged employees in business processes with positive motivational techniques
- Submitted business loan applications to loan underwriter for verification and recommendation
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, and coaching employees on company protocol
Customer Service Representative /Personal Banker
Wells Fargo Bank
El Cajon, CA
09.2001 - 01.2006
- Exceeded service objectives by applying proven customer service and sales best practices
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Managed over 150 customers per day including over 50 calls per day
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
Education
Certificate Program - Data Management And Analytics
University of California, Berkeley
Online 05.2023
No Degree - Finance
Cuyamaca College
El Cajon, CAHigh School Diploma -
Valhalla High School
El Cajon, CA09.2001
Skills
- Excellent Interpersonal Skills
- Ability to Maintain Strict Confidentially and discretion
- Team Player
- Problem Solving Expert
- Outstanding Verbal and Written Communication Skills
- Strong Computer Sales
- Quality Control Expert
- Possess Excellent Work Ethics
- Strong Leader and Great Mentor
- Provide Elite Customer Service
- Self-motivated with passion to achieve objectives through dedication and integrity
- Microsoft Office
- Excellent Organization
- Reliable
- Efficient
- Fluent in English and Arabic
Timeline
Concierge
March & Ash
12.2020 - Current
Driver
Uber
06.2018 - 03.2020
Operations Manager
Cajon Pass Deli - Family Owned
05.2010 - 06.2018
Personal Banker
Wells Fargo Bank
05.2009 - 05.2010
Operations Service Manager
North Island Credit Union
02.2007 - 05.2009
Financial Personal/Business Representative
Comerica Bank
01.2006 - 02.2007
Customer Service Representative /Personal Banker
Wells Fargo Bank
09.2001 - 01.2006
Certificate Program - Data Management And Analytics
University of California, Berkeley
No Degree - Finance
Cuyamaca College
High School Diploma -
Valhalla High School
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