Raniah Rogers
Indianapolis,IN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Manager
Donatos
Indianapolis, IN
12.2019 - Current
- Recruited and hired qualified candidates to fill open positions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and trained new employees to meet job requirements.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Remain organized throughout shifts by managing multiple orders at once.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Logistics Specialist
Army National Guard Indiana
Indianapolis, IN
01.2019 - 01.2025
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Processed invoices for payment in a timely manner according to established procedures.
- Supported development of training materials and technical manuals for new team members.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
General Merchandiser
Target
Baton Rouge, LA
09.2020 - 08.2022
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Palletized merchandise for easy movement to sales floor locations.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Stocked merchandise by UPC codes and read labels to match.
- Unloaded delivery trucks and verified contents against invoices.
- Updated products with new pricing or temporary promotion signs
- Greeted customers and retrieved requested products
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Set up advertising signs
- Stocked shelves, racks, and bins with new or transferred merchandise.
Manager in Training
Walmart
Indianapolis, IN
08.2019 - 08.2020
- Trained new hires on company policies and procedures.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Maintained accurate inventory levels through regular stock checks.
- Stamped price tags on merchandise, referring to official price lists.
- Updated products with new pricing or temporary promotion signs to increase sales.
Education
Bachelor of Science - Criminal Justice
Southern A&M University
Baton Rouge, LAAssociate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Goal setting
- Team leadership
- Strategic planning
- Decision-making
- Verbal and written communication
- Employee onboarding
- Conflict resolution
- Safety procedures
- Staff training and development
- Coaching and mentoring
- Inventory management
Timeline
General Merchandiser
Target
09.2020 - 08.2022
Manager
Donatos
12.2019 - Current
Manager in Training
Walmart
08.2019 - 08.2020
Logistics Specialist
Army National Guard Indiana
01.2019 - 01.2025
Bachelor of Science - Criminal Justice
Southern A&M University
Associate of Science - Nursing
Ivy Tech Community College of Indiana