Ranicia Sharfner
Cashier
Detroit
Summary
Dynamic and enthusiastic customer service professional passionate about delivering exceptional guest experiences. Thrives in high-pressure environments, excels at swiftly resolving issues, and adept at building strong customer relationships. Energetic and friendly, keen to learn and resolve issues efficiently. Seeking a rewarding entry-level position in the hospitality industry to enhance guest satisfaction, contribute to memorable experiences, and grow within the industry.
Overview
7
7
years of professional experience
Work History
Cashier
Home Depot
03.2020 - Current
- Processed credit cards, checks, gift cards, and coupons.
- Maintained clean and orderly checkout areas and performed additional cleaning tasks such as sweeping floors and emptying trash cans.
- Provided excellent customer service by scanning and bagging products quickly and courteously, and answering phone calls.
- Assisted customers by addressing their questions and fulfilling their requests.
- Operated cash registers and POS systems to process customer orders and compute bills.
- Kept cashier lanes and store shelves well-stocked to promote strong sales.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided product information to customers as they entered.
- Processed credit card applications when requested by customers.
- Managed daily cash transactions and end-of-day reconciliation.
Certified Flooring Specialist
Home Depot
03.2018 - 08.2022
- Identified sales opportunities and acted on leads.
- Answered product and service-related questions.
- Made outbound calls to prospective customers.
- Set up sales appointments with customers.
- Established and maintained relationships with customers.
- Provided outstanding customer service.
- Stocked inventory.
- Sold blinds, flooring, appliances, and paint.
- Backed up service desk, pro service, and front end when needed.
- Recipient of multiple Homer Awards for exceptional performance.
- Conducted product demonstrations and advised customers on flooring options.
- Coordinated with vendors to ensure timely delivery of products.
Education
Hospitality Management Certification - Hospitality Management
Hospitality Training Institute of Michigan
Detroit, MI 05.2001 -
Skills
- Phone etiquette
- Active listening and problem solving abilities
- Computer skills
- Customer assistance
- Flexibility
- Cash handling and reconciliation
- Sales and upselling
- Inventory management
- Product knowledge and demonstrations
Timeline
Cashier
Home Depot
03.2020 - Current
Certified Flooring Specialist
Home Depot
03.2018 - 08.2022
Hospitality Management Certification - Hospitality Management
Hospitality Training Institute of Michigan
05.2001 -
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