Ranika Ranika Darrough
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ability-Go
11.2023 - Current
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Coordinator
Signal 88 Security
09.2022 - 10.2023
- Coordinates the safety and security programs to promote and ensure a safe working environment
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Customer Service/Data Entry Clerk
Impiricus
08.2022 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Security/Loss Prevention Officer
Omni Hotels
07.2022 - 09.2022
- Patrol sales floor
- Detect, observe, apprehend, and process shoplifters in accordance with applicable state laws and GICW security policies/procedures
- Prepare and submit shoplift arrest reports for pursuit through the Civil Demand process
- Obtain written confessions when necessary
Level 3 Security Officer
Executive Protection
11.2020 - 05.2022
- Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe
- Controlling the entrance and departure of employees, visitors
- Monitoring the cameras to watch out for any disruptions or unlawful activities
- Inspected buildings, equipment, and access points permitting entry
- Authorized verified contractors for entry
Eligibility Coordinator
ICONMA
12.2020 - 07.2021
- Enhanced team productivity, assisting colleagues in resolving complex eligibility issues when needed.
- Facilitated informative workshops for applicants on program requirements and application processes, increasing awareness among potential beneficiaries.
- Adapted quickly to policy changes or updates in regulations by revising application review procedures accordingly.
- Collaborated with interdisciplinary teams to create comprehensive support plans for eligible clients.
Security Officer
JPMorgan Chase & Co
02.2017 - 08.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
TTEC
01.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High school or equivalent -
Premier High School
Little Rock, ARSkills
- Security
- Supervising Experience
- Management
- Surveillance
- Loss Prevention
- Communication skills
- Computer skills
- SharePoint
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Office Suite
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- Guard Card
Timeline
Customer Service Representative
Ability-Go
11.2023 - Current
Coordinator
Signal 88 Security
09.2022 - 10.2023
Customer Service/Data Entry Clerk
Impiricus
08.2022 - 05.2023
Security/Loss Prevention Officer
Omni Hotels
07.2022 - 09.2022
Eligibility Coordinator
ICONMA
12.2020 - 07.2021
Level 3 Security Officer
Executive Protection
11.2020 - 05.2022
Security Officer
JPMorgan Chase & Co
02.2017 - 08.2019
Customer Service Representative
TTEC
01.2016 - 04.2017
High school or equivalent -
Premier High School
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