Ranisha Delaughter
Progressive
Tampa,Florida
1
Language
1
Certification
10
years of professional experience
A reliable employee seeking to expand a career in Health Care. I Health Care and Customer Service Experience. Offering excellent communication and good judgement. I am a dedicated professional with a history of meeting company goals, utilizing consistent organized practice and implementing feedback. I am skilled to work under pressure and adapt to changes to enhance the organization brand. Hardworking, punctual and passionate job seeker with strong organizational skills.
Work History
Insurance Agent
5 Years 10 Months- Assisted customers with insurance policy inquiries, addressing coverage questions, rates, billing issues, and conducting policy reviews to enhance customer understanding.
- Introduced new service offerings to enhance business operations.
- Shared product and service expertise, ensuring customers received appropriate coverage tailored to their specific situations.
Customer Service Representative/Sales
3 Years 2 Months- Maintained customer base, offered new lines of service, reduced customer effort, and resolved account-related issues.
- Offer new lines of service within the business.
- Build customer loyalty with time and effective resolutions.
- Built customer loyalty through timely and effective issue resolution.
Soldier in Training
3 Months- Supported military operations by assisting in strategic planning and execution
- Completed rigorous combat training to ensure readiness for deployment
- Operated, maintained, and repaired military equipment to ensure operational readiness and safety
- Supervise junior enlisted personnel.
Licensed Insurance Agent
4 Months- Assisted customers in enrolling in qualified health coverage plans during open enrollment, ensuring compliance with eligibility requirements.
- Assisted customers in navigating health plan options with setting up Medicare Prescription Plans
- Developed comprehensive knowledge of insurance products to effectively advise clients on policy options.
- Assisted clients in navigating claims process, ensuring timely resolution and satisfaction.
- Educated customers on benefits of coverage, increasing client engagement and retention rates.
Education
ADN - Program
Skills
Patient Care
Communications
Relationship Management
Customer service
Team Building
Sales
Microsoft office
Data Management
Leadership Experience
Computer Literacy
Problem Resolution
Organizational Skills
Customer service
Licensed insurance agent
Professionalism and ethics
Certification
BLS – Basic Life for Healthcare Providers
Languages
English
Timeline
Insurance Agent
Progressive
2020.10 - CurrentRead More
Customer Service Representative/Sales
T-Mobile
2017.08 - 2020.10Read More
Soldier in Training
U.S. Army
2017.01 - 2017.04Read More
Licensed Insurance Agent
Humana
2016.08 - 2016.12Read More
Galen College of Nursing
ADN from Program
Read More