Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ranita Rucker

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Government Sales Representative

T-Mobile
Irving, TX
07.2023 - Current
  • Utilized sales techniques to persuade customers to schedule an appointment with the Account Executive.
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Educated customers about features, benefits, and advantages of the services provided by T-Mobile for Government.
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.

Customer Service Representative

Toyota Motor Sales, Regional Office
Plano, TX
03.2022 - 07.2023
  • Resolved customer inquiries regarding warranty coverage in a timely manner.
  • Verified customer eligibility for warranties through research and analysis of product purchase records.
  • Interfaced with customers via phone or email regarding status updates on their warranty claims.
  • Maintained accurate records of all warranties processed, including details such as expiration dates and repair costs.

Team Leader - CRM Operations

Walmart.com
Fort Worth, TX
11.2017 - 03.2022
  • Conducted regular meetings with team members to review performance and provide feedback.
  • Recruited, interviewed, hired, evaluated, disciplined and terminated personnel when necessary.
  • Resolved customer complaints promptly by providing appropriate solutions or escalations as required.
  • Trained new employees on how to use the CRM system effectively.

Education

Bachelor of Science - Criminal Justice

University of Memphis
Memphis, TN
12-2016

Skills

  • Problem-solving abilities
  • Team player
  • Time management
  • Conflict management
  • Active Listening
  • Decision-Making
  • Typing 50 WPM
  • Adaptability and Flexibility
  • Multitasking
  • Effective Communication

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Government Sales Representative

T-Mobile
07.2023 - Current

Customer Service Representative

Toyota Motor Sales, Regional Office
03.2022 - 07.2023

Team Leader - CRM Operations

Walmart.com
11.2017 - 03.2022

Bachelor of Science - Criminal Justice

University of Memphis

Similar Profiles

CREATE PROFILE
Ranita Rucker