Ranita Rucker
Summary
Experienced with team leadership, customer service, and operational management. Utilizes effective communication and problem-solving skills to ensure smooth shift transitions and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Government Sales Representative
T-Mobile
Irving, TX
07.2023 - Current
- Utilized sales techniques to persuade customers to schedule an appointment with the Account Executive.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Educated customers about features, benefits, and advantages of the services provided by T-Mobile for Government.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Negotiated favorable contracts with government agencies, leading to long-term partnerships.
- Expanded client base by researching and identifying new government prospects and opportunities.
- Attended industry conferences and networking events, fostering connections with potential government clients.
- Established a reputation as a trusted advisor among clients by providing valuable insight into industry trends and challenges facing their agencies today.
- Increased government sales by building strong relationships with key stakeholders and decisionmakers.
Customer Service Representative
Toyota Motor Sales, Regional Office
Plano, TX
03.2022 - 07.2023
- Resolved customer inquiries regarding warranty coverage in a timely manner.
- Verified customer eligibility for warranties through research and analysis of product purchase records.
- Interfaced with customers via phone or email regarding status updates on their warranty claims.
- Maintained accurate records of all warranties processed, including details such as expiration dates and repair costs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Leader - CRM Operations
Walmart.com
Fort Worth, TX
11.2017 - 03.2022
- Conducted regular meetings with team members to review performance and provide feedback.
- Recruited, interviewed, hired, evaluated, disciplined and terminated personnel when necessary.
- Resolved customer complaints promptly by providing appropriate solutions or escalations as required.
- Trained new employees on how to use the CRM system effectively.
- Implemented data-driven decision-making to enhance the effectiveness of CRM operations.
- Managed budgets effectively, ensuring cost optimization while maintaining service quality standards.
- Oversaw daily operations, monitoring team activities to ensure adherence to company policies and procedures.
- Collaborated with other departments to develop streamlined processes for seamless customer interactions.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
- Championed a customer-centric approach within the team, driving continuous improvement efforts in service delivery.
- Increased sales revenue with effective upselling and cross-selling strategies in CRM operations.
Education
Bachelor of Science - Criminal Justice
University of Memphis
Memphis, TN12-2016
Skills
- Time management
- Decision-Making
- Typing 50 WPM
- Adaptability and Flexibility
- Multitasking
- Effective Communication
- Onboarding personnel
- Verbal and written communication
- Customer success
- Sales expertise
- C-Suite presentation
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Performance monitoring
- QA
- Diversity and inclusion
Languages
English
Native or Bilingual
Spanish
Limited
Timeline
Government Sales Representative
T-Mobile
07.2023 - Current
Customer Service Representative
Toyota Motor Sales, Regional Office
03.2022 - 07.2023
Team Leader - CRM Operations
Walmart.com
11.2017 - 03.2022
Bachelor of Science - Criminal Justice
University of Memphis