Ranju Kumar
Cary,USA
Summary
Dynamic professional with extensive expertise in customer service and education, particularly within Wake County Public Schools. Demonstrated capacity to optimize operational efficiency and cultivate collaborative teamwork. Proficient in data management and conflict resolution, consistently providing exceptional support while ensuring adherence to industry standards. Dedicated to fostering positive experiences and achieving impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Wake County Public Schools
Cary, North Carolina
08.2025 - Current
- Collaborated with permanent teachers to align lesson plans and objectives.
- Adapted teaching methods to accommodate different learning styles and needs.
- Supervised students during lunch and recess to ensure safety and order.
- Provided support for students with special needs through tailored instructional strategies.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
CUSTOMER SERVICE OPERATIONS ASSOCIATE
First Policy
Pune, India
05.2011 - 01.2013
- Assisted customers with policy inquiries, claims processing, and account management via phone, email, and chat.
- Supported claims department by gathering documentation and following up with clients for timely resolution.
- Reviewed insurance policies and endorsements to ensure accuracy and compliance with company standards.
- Coordinated with internal departments to enhance policy administration and claims processing efficiency.
- Handled escalated customer concerns, ensuring prompt resolution and high levels of satisfaction.
- Processed policy changes, including beneficiary updates, coverage adjustments, and cancellations.
- Maintained customer databases and accurately entered data into policy management systems.
- Responded to inquiries regarding insurance coverage, renewals, billing, and claims.
CUSTOMER CARE EXECUTIVE
Idea Cellular Limited
Vadodara, India
04.2007 - 09.2009
- Greeted and assisted visitors, ensuring welcoming experiences and directing to appropriate departments.
- Answered multi-line phone system, handled inquiries, and forwarded calls to relevant staff.
- Managed incoming and outgoing mail efficiently to streamline communication.
- Performed data entry, filing, and maintained office supplies for operational efficiency.
- Monitored building access by verifying visitor identities and ensuring security protocols.
- Provided exceptional customer service in addressing complaints and special requests.
- Coordinated meetings and assisted with event planning to enhance organizational effectiveness.
- Supported office managers with day-to-day administrative tasks and documentation preparation.
Education
Bachelor of Education (B.ED) - English, Mathematics and Economics
Savitribai Phule Pune University
Pune, Maharashtra04.2017
Bachelor of Commerce (B.Com) -
Gujarat university
Gujarat04.2003
Senior school certificate examination (12th Grade) -
CBSE Board
Gandhi Nagar, Gujarat05.2000
Secondary school examination(10th Grade) -
CBSE Board
Gandhi Nagar, Gujarat06.1998
Skills
- Office management and administrative support
- Customer service and reception
- Calendar and schedule management
- Accounts payable and receivable
- Data entry and records management
- Travel and meeting coordination
- Inventory and vendor management
- Microsoft Office Suite proficiency
- Confidentiality and compliance expertise
- Insurance terminology knowledge
- Problem-solving and conflict resolution
- Collaborative teamwork skills
- Familiarity with insurance regulations
- Time management and organization
Certification
• Income Tax Preparation Certification - H&R Block, 2025
• Substitute Effective Teacher Training (SETT) Certification
• Recently achieved a half-marathon organized by the American Tobacco Trail
• Participated at Zonal level game in Kho-Kho.
• Scout and guide certificate at the school level.
• Got several certificates in school as well as college days (Hindi, English debate, Mono acting, Sports etc).
• Substitute Effective Teacher Training (SETT) Certification
• Recently achieved a half-marathon organized by the American Tobacco Trail
• Participated at Zonal level game in Kho-Kho.
• Scout and guide certificate at the school level.
• Got several certificates in school as well as college days (Hindi, English debate, Mono acting, Sports etc).
Languages
- Hindi
- English, Professional Working
- Hindi, Professional Working
Work Authorization
H4 EAD, 03/10/28
Timeline
Substitute Teacher
Wake County Public Schools
08.2025 - Current
CUSTOMER SERVICE OPERATIONS ASSOCIATE
First Policy
05.2011 - 01.2013
CUSTOMER CARE EXECUTIVE
Idea Cellular Limited
04.2007 - 09.2009
Bachelor of Education (B.ED) - English, Mathematics and Economics
Savitribai Phule Pune University
Bachelor of Commerce (B.Com) -
Gujarat university
Senior school certificate examination (12th Grade) -
CBSE Board
Secondary school examination(10th Grade) -
CBSE Board