Ranni Leahy
Glenwood,IA
Summary
An individual dedicated to serving customers at the highest level of respect and dignity, thriving on human interaction.
Overview
6
6
years of professional experience
Work History
Cashier/Office Assistant
Lincoln Farm And Home
Glenwood, IA
07.2020 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Assisted with alcohol orders, store orders, and tobacco orders to keep store well stocked and business running smoothly.
- Minor in Graphic design. Helped make social media ads to boost stores viewings.
- Interacted with customers by phone, email, or in person to provide information.
- Ordered store supplies and kept the store stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Sandwich Artist
Subway
Glenwood, IA
04.2019 - 04.2020
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Accurately operated cash register to process customer payments.
Waitress
Castle Unicorn
Pacific Junction, IA
04.2018 - 12.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped with set up and clean up of wedding receptions.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep the dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Psychology/Social Work
University of Nebraska At Omaha
Omaha, NE05.2024
High School Diploma -
Glenwood Senior High School
Glenwood, IA05.2020
Skills
- Excel Spreadsheets
- Team Bonding
- Office Management
- Employee Training
- Schedule Management
- Social Media Knowledge
- Sorting and Labeling
- Spreadsheet Creation
- Strong Problem Solver
- Verbal and Written Communication
- Organizing and Categorizing
- Issue Resolution
- Dedicated Team Player
- Social Media and Promotions
- Supply Restocking
- Complex Problem-Solving
Timeline
Cashier/Office Assistant
Lincoln Farm And Home
07.2020 - Current
Sandwich Artist
Subway
04.2019 - 04.2020
Waitress
Castle Unicorn
04.2018 - 12.2018
No Degree - Psychology/Social Work
University of Nebraska At Omaha
High School Diploma -
Glenwood Senior High School