Raphael De Leon
Lake Elsinore,CA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Experienced in selling a wide range of offerings across the Lake Elsinore area. Successful at using finesse and grace to show sincerity and caring for customer outcomes. Highly observant, motivated and analytical. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Solar Sales Consultant
Switch Solutions
06.2023 - Current
- Constructed sales and marketing strategies to grow clientele and generate quality sales leads.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Advertised product and service offerings via social media.
- Followed up with warm prospects to deepen connections and convert leads.
- Worked out in the field focused on going door-to-door to meet potential customers.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Associate
Walgreens
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Curbside Shopper
Pricesmart
09.2022 - 01.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage, pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently assessed and loaded orders to delivery drivers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Education
High School Diploma -
St Francis Boy's College
34A Belmont Circular Rd Trinidad And Tobago06.2020
Skills
- Strong Communication and Interpersonal Skills
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Customer Relations
- Warm Calling
- Converting Leads
- Effective Customer Communication
- Visual Merchandising
- Sales Support
- Leasing and Sales
- Persuasive Negotiations
Certification
Google IT Support Professional Certificate
Coursera Inc (Sept 2021 - March 2022)
Hobbies
Dragon Boating
Dragon boating paddler (4 years) for South East Sea Dragons and Trinity College Moka Oneton Warriors
Song Writing
Active song writer and poet, I've been writing and making music for about over a year utilizing Flstudio (an Industry level program).
Timeline
Solar Sales Consultant
Switch Solutions
06.2023 - Current
Customer Service Associate
Walgreens
03.2023 - Current
Curbside Shopper
Pricesmart
09.2022 - 01.2023
High School Diploma -
St Francis Boy's College
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