Raphael Foer
Baltimore,MD
Summary
Experienced Busser with a decade of expertise in collaborating with restaurant teams. Known for exceptional cleaning and organizing abilities. Efficiently addresses customer concerns with speed, accuracy, and professionalism. Committed to ensuring customer satisfaction, dedicated to resolving complex issues and fostering long-term customer loyalty.
Overview
3
3
years of professional experience
Work History
Associate
Canton Crossing Wine and Spirits
05.2023 - 05.2024
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Greeted customers entering store and responded promptly to customer needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier
BK Lobter
09.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered customer questions about hours, company mission and menu information.
Associate
Pie Time
05.2023 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Load and unload truck trailer with espresso cart, generator, nitro cold brew tanks, and other heavy equipment to work the Saturday morning waverly farmers market
- Made handcrafted espresso drinks to order
Host
Iron Rooster
07.2023 - 09.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Front Line Cook
Pitango Bakery and Café
03.2022 - 04.2023
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Prepared and served light Italian fare, including but not limited to salads and sandwiches to order as well as arranging aesthetic charcuterie trays for catering events.
- Reduced food preparation time while maintaining quality through effective mise en place organization.
- Operated espresso machine and trained in handcrafting espresso drinks.
- Managed proper storage of perishable ingredients according to established guidelines, minimizing spoilage risks.
In-house Graphic Designer & Retail Associate
The UPS Store Inc.
04.2021 - 01.2022
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Packed and shipped items securely and effectively to minimize breakage.
Front Line Cook
Sofi's Crepes
04.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to accurately fulfill complex orders within tight timeframes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Illustration
University of The Arts
Philadelphia, PA05.2020
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Customer Engagement
- Flexible Schedule
- Oral communication
- Issue Resolution
- Data Entry
Leadership Experience
- Camp Airy, Thurmont, MD, 350+ Community service hours, Counselor in Training, 06/2016
- Camp Airy, Thurmont, MD, Senior Trainee, 06/2015
Extracurricular Activities
High School STEM program: Architecture, Construction, Engineering, 08/2011 - 06/2013
Timeline
Cashier
BK Lobter
09.2023 - 10.2023
Host
Iron Rooster
07.2023 - 09.2023
Associate
Canton Crossing Wine and Spirits
05.2023 - 05.2024
Associate
Pie Time
05.2023 - 10.2023
Front Line Cook
Pitango Bakery and Café
03.2022 - 04.2023
In-house Graphic Designer & Retail Associate
The UPS Store Inc.
04.2021 - 01.2022
Front Line Cook
Sofi's Crepes
04.2021 - 01.2022
Bachelor of Arts - Illustration
University of The Arts
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