Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
SHIFT LEADERHotel Front Desk ClerkWork Type
Full TimePart TimeContract WorkSeasonal WorkLocation Preference
On-SiteLocation: Seattle, WA
Open to relocation: No
Open To Work
RAPHAEL WALLNER
Seattle,WA
Work Preference
Summary
Experienced front desk agent at Embassy Suites specializing in customer service and reservation management. Recognized for improving guest satisfaction through effective communication and problem-solving skills. Successfully introduced a booking system feature that streamlined check-in processes and strengthened guest loyalty.
Overview
9
9
years of professional experience
Work History
FRONT DESK AGENT
Embassy Suites
Seattle, USA
09.2027 - Current
- Collected room deposits, fees, and payments to ensure accurate financial transactions.
- Upsold rooms, amenities, and special packages to enhance sales efforts.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Cultivated positive relationships with guests, enhancing overall satisfaction and loyalty.
- Addressed guest issues swiftly, leading to positive feedback and increased likelihood of return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed multi-line phone system and greeted callers warmly to create positive first impressions.
FRONT DESK AGENT
Maxwell Hotel
Seattle, USA
01.2024 - 04.2025
- Took reservations via phone, in person, and computer, confirming details to enhance guest experience.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Implemented new booking system feature that reduced check-in time for guests.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
BARTENDER
MiniBar
Seattle, USA
04.2023 - 12.2023
- Served high customer volumes during special events, enhancing guest experiences and maximizing sales opportunities.
- Resolved customer complaints with empathy and professionalism, transforming potential issues into positive experiences and fostering customer loyalty.
- Managed cash handling duties, ensuring accurate accounting and minimizing discrepancies at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
SHIFT LEADER
Potbelly's Sandwich Shop
Seattle, USA
11.2016 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Addressed customer complaints, providing thoughtful solutions that enhanced customer satisfaction.
- Resolved employee conflicts, fostering a positive and productive work environment.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Acted as the main contact for upper management, conveying important updates on daily operations.
- Managed cash handling and financial transactions, ensuring accuracy and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Education
High School Diploma -
Madison East High School
Madison, WI05.2012
Skills
- Customer service expertise
- Reservation management
- OnQ
- Payment processing
- Administrative skills
- Strategic problem solving
- Tourism industry knowledge
- Training and mentoring
- Clear communication
- Multitasking abilities
- Responsible alcohol service
- Team collaboration
References
- Jordan Eshafi, Manager, Potbelly Sandwich Works
- Chandra Banks, Front Desk Manager, Maxwell Hotel
- Ben Arriola, Front Desk Manager, Embassy Suites
Timeline
FRONT DESK AGENT
Embassy Suites
09.2027 - Current
FRONT DESK AGENT
Maxwell Hotel
01.2024 - 04.2025
BARTENDER
MiniBar
04.2023 - 12.2023
SHIFT LEADER
Potbelly's Sandwich Shop
11.2016 - 04.2023
High School Diploma -
Madison East High School