Raqiya Mohamed
Minneapolis,MN
Summary
Customer service representative that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
09.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Front Desk Medical Receptionist
Four Seasons Eyecare
02.2019 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
Stanley Security
08.2014 - 01.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to 60 technical support needs.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Osseo Senior High School
Osseo, MN06.2014
Skills
- Scheduling
- Correspondence Typing
- Computer Proficiency
- Serve Customer Needs
- Customer Satisfaction
Timeline
Barista
Starbucks
09.2021 - Current
Front Desk Medical Receptionist
Four Seasons Eyecare
02.2019 - 09.2021
Customer Service Representative
Stanley Security
08.2014 - 01.2019
High School Diploma -
Osseo Senior High School
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