Raquel Alcaraz
Houston,TX
Summary
At Memorial Hermann Hospital, The goal was to excell in a patient access role, ensuring HIPAA compliance and enhancing customer service through effective problem-solving and insurance verification. The proactive approach reduced financial losses, and having the ability to foster teamwork and train new hires showcased the commitment to quality care and operational efficiency. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to the team.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Hospital
04.2006 - 07.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Educated patients on importance of preventive health care and insurance coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate of Science -
Lone Star College System
Spring, TX2025
GED -
Texas Southern University
Houston, TX03.2003
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Team Collaboration
- Insurance Billing
- Payment Processing
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Memorial Hermann Hospital
04.2006 - 07.2021
Associate of Science -
Lone Star College System
GED -
Texas Southern University
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