Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Raquel Alejandro

Mercedes,Texas

Summary

Experienced Assisting in government contract with agencies such as U.S Immigration and Customes Enforcement; U.S Marshals; U.S Border Patrol. I've gathered information using a variety of methods including document review, provide direct assistance to personnel/officials of other Federal agencies. My proficiency in Spanish is a benefit I've used to overcome language barriers. having worked in a diverse setting has provided me the skills to navigate language obstacles while conducting in person questioning to fill out government documents for files I've conducted independently and assisted Federal Officers in.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Processing Coordinator

Sosinstalls
DONNA, TX
11.2022 - Current
  • Perform administrative tasks related to the intake and processing of individuals apprehended by the U.S Border Patrol.
  • Store/track undocumented immigrants' personal property.
  • Utilizing standard computer tools including Microsoft Office/Exel to create basic reports.
  • proficient in navigating U.S Border Patrol portal E3 to complete undocumented immigrant files such as Expedited Removal (ER) Family Groups or Single Adults; Notice to Appear (NTA/OR); Voluntary Return (VR) and Unaccompanied Juveniles (NUC).
  • Maintained sensitive personal information while assisting with daily assignments.
  • Logging information about detained migrants into CBP information systems, including the status of welfare checks and conditions in custody.
  • Drafting and maintaining administrative paperwork related to the processing of migrants in CBP custody.
  • Typing minimal of 60 words per minute
  • Full Time employee minimum hrs. worked per pay period 80hrs. Overtime required upon company needs.

Detention Officer

MTC Corrections
Raymondville, TX
07.2019 - 11.2022
  • I, Supervised detainees and maintain security while enforcing regulations and maintaining human rights and safety.
  • Responsible for escorting detainees throughout facility as well as conducting Armed transportation off site.
  • As an officer I've familiarized myself with the PBNDS standards and Guidelines in accordance with Immigration and Customs Enforcement (ICE).
  • processed the Intake of detainees into custody of institution; search prisoners; take charge and Tag of personal property.
  • Conducted feedings; security/ welfare checks; daily shack downs for contraband and maintained facility cleanliness standards.
  • Kept constant records of movements and accountability.
  • Ability to lift 50lb or more.
  • Recognition certificate for volunteering and assisting Marshall County correctional facility on detail, 30-day assignment.
  • I was considered as a first responder to any Medical Emergency with CPR certification training.
  • Worked 8-12hr shifts Full Time employee average 80hr minimum.
  • Officer to detainee ratio: 1 for 94 detainees.

Direct Support Professional

Rio Grande State Center
Harlingen, TX
04.2019 - 07.2019
  • As a DSP ll I was in charge of the direct care and constant vigilance for the residents at RGSC.
  • I assist residents with personal hygiene; meal feedings assistance; personal escorts; and dorm cleanliness.
  • Maintained facility standards/followed case worker special needs plan on an individual patient basis.
  • Kept daily records and reports on progress or regression of each individual patient assigned and made suggestions based on visual observation.
  • Conducted escorts off facility.
  • Constant use of trained deescalating methods to decrease tensions before physical restrain necessary.
  • Assisted living while keeping each individual's independence and human rights.
  • In charge of making incident reports such as for injuries or witnesses' statements.
  • In any medical emergency I was qualified to be a first responder until medical staff arrive CPR certified.

Correctional Officer

Geo Group Inc
LA VILLA, TX
08.2017 - 04.2019
  • Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities, under U.S Marshals contract.
  • Searched cells or living quarters for contraband and unapproved items.
  • Made periodic patrols of cell blocks, work areas and conducted dorm count on regular and irregular intervals.
  • Distributed meals and monitored inmate intake of nutritional requirements.
  • Training on weapons; chemical agents; handcuffs, and physical force to maintaining order.
  • Responded to legitimate questions, concerns, and requests.
  • Took prisoners into custody and escort to locations within and outside of facility, such as visiting room; courtrooms; doctors' offices.
  • Oversaw facility entrances to proactively prohibit escape or unauthorized entry.
  • Drove passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Booked convicted individuals into prison system.
  • Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences.
  • Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
  • Worked 12-hrs shifts, 80 hours minimum per pay period.

Customer Service Associate

HEB Grocery Store
MERCEDES, TX
03.2016 - 08.2017
  • Provided Knowledgeable information to answer customer questions and troubleshoot issues and resolve complaints.
  • Gathered empty carts to return to assigned areas.
  • Carried packed bags or sacks or used pushcart to transport purchases to customer's vehicle.
  • Worked in tandem with cashier to efficiently bag purchases and obtain price verifications.
  • Facilitated smooth checkout process by frequently replenishing supplies.
  • Cleaned checkout areas by frequently disposing of trash and wiping down conveyor belts.
  • Frequently lifted and moved heavy objects to stock shelves.
  • Refilled and rotated items on shelves during downtime to maintain well-stocked inventory.
  • Strictly adhered to safety protocols while using heavy machinery related to packing operations.
  • Part-Time Minimum 20 hr. work week.

Education

High School Diploma -

MEREDES ACADEMIC ACADEMY
MERCEDES
05-2014

Skills

  • Workflow Coordination
  • Electronic Surveillance
  • Defensive Tactics
  • Intelligence Gathering
  • Firearms Proficiency
  • Document Processing
  • Data Accuracy
  • Proofreading
  • Contract Administration

Certification

  • ARMED GUARD LICENSE

Accomplishments

  • CERTIFICATE OF RECOGNITION FOR EPLOYMENT DETAIL IN MARSHAL COUNTY, MISSISSIPPI.

Timeline

Processing Coordinator

Sosinstalls
11.2022 - Current

Detention Officer

MTC Corrections
07.2019 - 11.2022

Direct Support Professional

Rio Grande State Center
04.2019 - 07.2019

Correctional Officer

Geo Group Inc
08.2017 - 04.2019

Customer Service Associate

HEB Grocery Store
03.2016 - 08.2017

High School Diploma -

MEREDES ACADEMIC ACADEMY

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Raquel Alejandro