Raquel Anderson
Plano,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cigna
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
DMV Title Clerk
Lithia Motors, Inc
04.2018 - 12.2021
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
Technical Support Representative
Asurion
08.2016 - 01.2018
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
High School Diploma -
Comstock Park High School
Comstock Park, MI05.2012
Skills
- Paperwork Processing
- Product Knowledge
- Data Entry
- Call Management
- Consultative Sales
- Data Collection
- Complaint Resolution
Timeline
Customer Service Representative
Cigna
01.2022 - Current
DMV Title Clerk
Lithia Motors, Inc
04.2018 - 12.2021
Technical Support Representative
Asurion
08.2016 - 01.2018
High School Diploma -
Comstock Park High School