RAQUEL CANTU
ENSTRUCTURE RICHARDSON LLC.
Webster,TX
7
years of professional experience
Dedicated professional seeking to leverage skills and education in a dynamic role within the organization, contributing effectively to team success. Committed to continuous learning and growth, with a strong desire to become an invaluable asset. Proven ability to adapt and thrive in fast-paced environments while ensuring alignment with organizational goals. Eager to bring a proactive approach and collaborative spirit to enhance team performance and drive results.
Work History
DOT COMPLIANCE (ADMINISTRATION)
3 Years 3 Months- Quarterly filings (compiled, reconciled, and submitted multi-state IFTA quarterly fuel tax returns for fleet vehicles).
- Assisted with maintaining drivers' DQ files to ensure compliance with DOT regulations.
- Collected and inputted pay sheets from all drivers for timely payroll submission, ensuring accuracy in payroll processing.
- Ensured accuracy of all payroll inputs and PTO records.
- Payroll assistant using Axon software.
- Collect pay sheets from all drivers and input them in a timely manner for payroll submission.
- Audited ELD GPS distance reports and fuel receipts for accurate jurisdictional mileage tracking, reducing audit risk.
- Correct any mistakes before payroll is submitted so all drivers pay is accurate.
- Answering high volume phone calls and emails.
CUSTOMER SERVICE REPRESENTATIVE
10 Months- Answering phone calls and directing them to the correct department.
- Allocated orders and coordinated quality-checked completion prior to fulfillment.
- Completed GI and billing documentation for closed orders to ensure accurate order closure.
- Prepared sample orders by completing required fields and ensuring order information accuracy.
- Answered incoming emails promptly to maintain effective communication.
- Provided window customer service for drivers to support safe, efficient service.
- Reviewed completed orders and filed closed orders in designated systems.
COLLECTION MANAGER
7 Months- Oversee customer accounts, ensuring timely service and resolution of account needs.
- Managed resolution of overdue car payments to restore account standing.
- Owned monthly, weekly, and daily collection and repository log maintenance.
- Managed repossessions and maintained logs to support case tracking and operational continuity.
- Received customer payments and processed transactions.
- Conducted customer follow-ups to support timely, consistent communication.
OFFICE ADMIN
2 Years- Processed and tracked insurance claims for damaged vehicles, ensuring accurate documentation and coverage alignment.
- Managed vehicle repair estimation scheduling to support service scheduling operations.
- Processed payments for claims and contract customers to support billing operations.
- Reviewed and communicated new contract terms to ensure clear understanding before signing.
- Coordinated office supplies requisitions, ordering, and fulfillment for timely stock replenishment.
- Prepared and maintained weekly, monthly, and daily activity logs for consistent activity documentation.
Education
AA - BUSINESS INFORMATION SYSTEMS
Skills
High proficiency in Microsoft word
Excel
Spreadsheet
Google
and PowerPoint. Phone etiquette
Account Managing
Sales
coordinate domestic and international logistics
Draft
edit and manage high-level correspondence and communications
Problem Solving skills
Prepare reports
and presentations. Strong understanding of business operations and executive workflow
Excellent written and verbal communication skills
Ability to prioritize in a fast moving
deadline- driven environment. Highly Organized and detail oriented.
Timeline
DOT COMPLIANCE (ADMINISTRATION)
ENSTRUCTURE RICHARDSON LLC.
07.2023 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
BRUCE STAFFING AGENCY (DHL CHAIN SUPPLY)
06.2022 - 04.2023Read More
COLLECTION MANAGER
EZ AUTO
07.2021 - 02.2022Read More
OFFICE ADMIN
EXCEL MOTORS
06.2019 - 06.2021Read More
INTERACTIVE COLLEGE OF TECHNOLOGY
AA from BUSINESS INFORMATION SYSTEMS
Read More
Personal Information
Title: COLLECTIONS/ADMINISTRATION REPO MANAGER/ LOGISTICS/ PAYROLL